I pre-ordered a Lemon Tart for my mother's birthday. After giving a piece to all the guests, we had one bite of what felt like wet sand. It was so disgustingly grainy. I've never eaten anything like it. It literally felt like wet sand in your mouth. Needless to say, no one at a second bite. Not even my mother. I went back to tell the worker about this and he shrugged and responded 'If you can't prove it, there's nothing we can do. NEXT!' and took the next lady's coffee order.
He didn't care, he didn't want to hear it, he was absolutely useless.
Horrible in-edible tart (even though it was made THAT DAY), and horrible cold service.
If I could give a '0' I would.