They aren't reliable after they didn't show up twice as promised. Apparently, we were told they had bigger jobs to do even though they promised to come by on a certain date at a certain hour. Never bothered calling us and if they did it was hours later after their stated arrival time!
I think you have us mistaken. I have never not shown up to a job and would never not call. Either you have a business and you have written this comment to make me look bad. My customers are always very pleased with my work and my honesty and reliability.