Browns Motors

R Carman  Newbie   1 review

My car was taken there for repairs by AAMI and actually came out with more issues that when it went in. Browns Motors refused to take responsibly for the problems caused, yet the car was assessed by AAMI prior to being handed over to Browns and had NO issues other than requiring the side mirror repair which was why it was taken in. Somehow when my car was returned the door would not open and a warning light indicating an electrical issue was being displayed. I will never allow my car to be repaired or serviced by Browns Motors again. I am appalled by their service and strongly recommend you do not use this business or any mechanic they employ.

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  Browns Mgt Newbie 

  We were disappointed to read this comment. We take great pride in our reputation & we aim to do the right thing by our customers.
  In this case the customer's car came into us for a repair of the side mirror which was completed & the car was returned.
  The customer later complained that their car door would not close properly & that there was a warning light on. One of the plastic clips inside the door had broken. It was impossible to tell if we caused this however we replaced the clip. The warning light was an electrical fault which would require the services of an auto electrician so we consulted with the Insurance company who elected not to carry out the repair as they believed it was unrelated to the accident.
  It is unfortunate that this customer feels aggrieved as we believe we did everything we could to help them & were courteous at all times. If this has put any doubts in your mind about using our service, please donâ??t hesitate to contact our manager on (03) 9495 2020.
  

  6 months ago

  REPORT