I booked a ute for a day but when I arrived it was told there were no utes. I was offered a van-not exactly a replacement to transport soil, or a truck which wouldn't fit down the driveway. I asked how I got a confirmation for a ute when there wasn't one available and the response was a shoulder shrug and "I don't know, it's not back yet". I had to cancel tradies and there was no offer of compensation. There are loads of car hire places around, go for the others.