What a nightmare dealing with this company has been! We contacted them about completing a vacate clean, including carpets & they never returned our call (which should have been our first indication of the service we were going to receive). Once we did get in contact with them, they promised to do all inside cleaning except the rangehood. On the day of the clean they were over an hour late & when we went back later in the day to see our clean, fresh house we were far from impressed. There was visible dust on doors, cobwebs all over the walls, certain cupboards hadn't been cleaned at all, windows were still dirty & carpets didn't appear to have been cleaned at all. They later informed us that they do not clean dishwashers, but neglected to mention this until after we called to express our dissatisfaction. So far they have had to come back 3 times, although not once at the time/date they had previously arranged. Landlord & agent have both inspected the property & cannot believe that we had paid cleaners in (even though they have seen the numerous receipts). Neither could guarantee we would get our bond back. Never again!