Gen Stewar  Newbie   1 review

What a nightmare dealing with this company has been! We contacted them about completing a vacate clean, including carpets & they never returned our call (which should have been our first indication of the service we were going to receive). Once we did get in contact with them, they promised to do all inside cleaning except the rangehood. On the day of the clean they were over an hour late & when we went back later in the day to see our clean, fresh house we were far from impressed. There was visible dust on doors, cobwebs all over the walls, certain cupboards hadn't been cleaned at all, windows were still dirty & carpets didn't appear to have been cleaned at all. They later informed us that they do not clean dishwashers, but neglected to mention this until after we called to express our dissatisfaction. So far they have had to come back 3 times, although not once at the time/date they had previously arranged. Landlord & agent have both inspected the property & cannot believe that we had paid cleaners in (even though they have seen the numerous receipts). Neither could guarantee we would get our bond back. Never again!

VPellicano  Newbie   1 review

After making the decision to sell my unit in South Yarra, I needed to get it into shape for open-for-inspections within a 10 day time frame. Budget Total Cleaning and Restoration worked with me to make the unit look fantastic. Michael, Chris and the rest of the team cleaned my carpets, drapes, tiles, walls and cupboards with great results. I was particularly impressed with the removal of coffee stains and rust stains from the carpet and the like-new condition of my outdoor tiles. I found Budget Total Cleaning and Restoration to be professional, courteous, punctual and efficient. I was so pleased with their services, I used them again to do my vacation cleaning when I moved out!

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  Nikki L Newbie 

  Very unhappy with ths company! I received a quote via email of $69 to get the carpets cleaned in two rooms. I accepted the quote and did not receive an email to confirm. I them called the company the day before to confirm and they did not have my booking. I then had to call them directly to arrange the booking. They confirmed that they would be there at 12noon. The cleaner arrived at 10.30am and I had to turn the cleaner away because the rooms had not been cleaned yet. They then returned at 12pm and told me that they would be charging an extra $20 because there was stairs! (only 15) I refused and tried to contact them. Meanwhile to cleaner prepared to leave. I couldn't get through to them and I had to chase after the cleaner and agree to pay $89 to get the carpets in two small rooms cleaned. The cleaner then proceeded to clean the carpets and then leave the hair and dirt in my toilet!!! A poor excuse for a professional company and I did not receive a call back!!

  3 months ago - 20/01/2013

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