Just had the unfortunate experience of visiting this Bunnings store.... We needed some storage shelves and attachments for a hanging rod for a new closet. In a store with seemingly abundant staff no one seems to want to help!
Firstly the shelves- after being told the isle (because it seems there is a policy of not actually taking customers to items) we decided we needed some advice about available sizes. We were able to lure an attendant to the shelving section and only to find he had no idea about the range! We ended up choosing some shelves we are happy with, but would have preferred a slightly different size which they probably stocked, but which we couldn't locate!!
Now for the railing. Another attendant said: Isle 35. We were obviously unsure but there was no offer to accompany us so off we went solo. No luck in Isle 35. Luckily there were two more staff members talking just a few meters away. We were pointed to the end of a next door isle. We said 'where?', they said 'there'... Still unsure we asked again to be answered with more pointing. I suppose they were having a nice chat and didn't want to be bothered by customers! We located the correct section, maybe 5m from where the two staff continued to stand talking. Unable to find the exact part we needed we had to again interrupt their conversation to request more help. This time one man actually came over with us (after we explicitly requested he come as show us) found the part and, as an added extra, commented that it was 'just there as I said'.
Quite annoyed, we asked ANOTHER staff member if we could please talk to the supervisor to complain. Staff was very rude and basically walked off- definitely not assisting us in speaking with the supervisor. At the checkout, we asked again to speak to the supervisor. But after many attempts to call supervisor, and request to meet us at the counter over the loud system, it seemed supervisor was not around. It was suggested that we leave some feedback via the feedback form at the front of the store or online (or at least they thought we could leave some feedback online).
So thanks Bunnigs Belrose.... We spent $400 at your store and it seemed assisting us in anyway was an awful chore. It was very disappointing that management was so unavailable. I will definitely be following up with a direct complaint.