Staff are friendly, most of them are also quite knowledgeable has become a great local store for us, i have found that some of the staff are indifferent to the customers needs, you just need to go there a few times and see which staff the are best in answering your questions.
Spent money on various things, got keys cut from there and none of them work. Machine must be faulty, tried to get a refund or get them to fix it up and wouldn't fix it cause it was past 7 days. Also purchased a Bellini oven which broke and wouldn't give me a refund even though it was only purchased 9 days ago. Not good service.
Yeah, I went there once for key cutting also, didn't turn out and they didn't do much about it. My neighbour told me about a small hardware near by in henley beach opposite henley high school and they have been very helpful and knowledgeable.