Shop here once in a while and have always found the range to be good, and the exchange and refund policies reasonable. They have a garden section here which I frequent, usually armed with a multitude of pesky questions for the resident gardener. The staff have always been polite and responsive within the Garden center. Further in, they are cool as well: generally responsive and helpful even if gruff. We tried to buy a door here but found a bit of difficulty with ordering a custom one, so we never went ahead.
On weekends you can find a BBQ grill outside the entrance, which is very popular with families. Regarding the product range, they are not immediately the cheapest on products or quality, but they can definitely satisfy most household and hardware needs. A busy shop location just off Paramatta Road and a fine place to buy hardware and household goods in one place.