Recently I purchased a sprayer pump for the garden. When I finally had the time to use it I discovered the the pressure valve was faulty therefore the pump sprayer was unusable. On my next visit to Bunnings Belconnen on Sunday 3 November I decided to take the pump with me in the hope that they would be able to replace the faulty part. On my arrival at the exchange counter the two employees on duty recognized the problem and directed me to the employee that had sold me the pump. "If she verifies that the valve is faulty please come back". The employee at the department checked the pump and agreed that it was a manufacturing fault. She suggested that it should be replaced and the pump be returned to the supplier. She gave me a code to repeat at the counter so that it will verify that I had spoken to her. I explain that I was not after a refund or an exchange just the replacement of the faulty valve. The employee on duty said that yes this is possible but I should go back to the exchange counter and they will fix it up for me. Since I was already in the store I went ahead with the rest of my shopping and ended up at the exchange counter with a trolley full of items. A different staff member was now on the exchange counter. I approached quoting the code I was given. The staff says to me I need your receipt. I tried to explain that I did not have a receipt with me and the reasons as to why I was there. The staff continued asking me "how did you pay" "what card did you use" "when did you buy it". That is all this staff was interested for. While I opened my wallet to get one of my cards (I did have a trolley full of merchandise I intended to buy the staff takes a look at me and says. GO HOME AND GET YOUR RECEIPT. I CAN NOT GIVE YOU A REFUND WITHOUT A RECEIPT. "I am not after a refund" I NEED PROOF THAT YOU PURCHASED IT FROM HERE "what was this staff suggesting? "It's faulty I said and the employee that sold it to me verified it. LADY YOU DO NOT SEEM TO UNDERSTAND WHAT I TELL YOU -
Did the staff care to take the money for my shopping? The staff turned to serve the next customer and said NEXT PLEASE.