Burleigh Beach Tower

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Reviews of Burleigh Beach Tower

  • Dax2
    Dax2   4 reviews
    I just experienced the most appalling service from Burleigh Beach Tower. I phoned to make a 3 night booking quoting the rates published on the website. The person on the phone insisted I had "interpreted the information wrong." I hadn't, and asked if they had the website up in front of them, to which they said "no". They were rude the whole time, but I was willing to go ahead and book for the higher rate when they said "bye" and almost hung up on me. I quickly said "I'd still like to book but can I speak to someone else?" They then put someone else on who greeted me with "what's your problem?" I calmly tried to explain the website rates were different when they told me to "go elsewhere" and hung up on me. I was appalled. I phoned back and they hung up on me again. As a regular traveller, I will be telling everyone I know not to bother with this hotel.

    3 years ago

    • BurleighBT
      BurleighBT Newbie 
      Unfortunately this person wanted THE BEST apartment in the building, at her price during our busiest peak period. Far from being rude, tolerance to the point of exasperation dealing with this person.

      1 year ago

      REPORT

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