This is a good store. It is a little out of the way which is both a pro and a con. For example, if you are at Westfield shops it is annoying to walk out of the center and all the way down to the store (long ago, pre renovations, it was located in the actual shopping complex which was very convenient) but if you arent already at Westfield you can avoid the hassle of center car parks, crowds e.t.c. and go straight there! The premise is large and they provide a good range of pet care products. I have always been happy with the level of service.
I agree with this review. I went there with my daughter to get some help on her fish tank which was leaking. The staff there did not believe her and requested for her to bring it back. So we drove all the way home and emptied the salt water fish tank, which is very risky as the fish and coral are very sensitive to different conditions. We brought it back they said it would be 3hr of testing to see if it leaks. Waiting for these 3hr the coral started to die and we tried everything to maintain its normal condition but nope $400 worth of coral died. When we went back the staff told my daughter that it was not leaking, but it obviously was. I asked the staff if they could replace it under warranty and after a while to much disagreement they replaced it with a new one which they practically threw out of the box took everything that was in to box including the filter and told us to leave and never come back. She is only 9 and she cried the way home.
Great pet shop in Hornsby! They don't sell cats or dogs (which is only a good thing), but have all your pet supplies as well as small animals and fish. The staff are very knowledgeable and clearly love helping you look after your pet(s) in the best possible way.