I have been reading some of the reviews and am actually really taken back. I have been a loyal customer to Kim and of Carmen's for years and have been going every week since. We are all entitled to an opinion however I do not agree with any of the negative feedback that has been written. The team at Carmen's are amazing. I am a perfectionist and Kim spends the time In detail into making sure I leave there feeling happy and confident every week. Not only are they friendly and professional but they really get to know what their customers needs are. They even go far beyond customer expectations. I always trust Kim as she is a professional and goes beyond any other beautician in your generic brands in Hurstville. Kim always creates a comfortable environment where not only do I benefit from the treatments provided but I am also very relaxed. I always trust her recommendations as she is the professional in her field. I am in a high profile corporate position and run a business myself. I deal with people on a day to day basis and the service that is provided by Carmen's is beyond any service provided in the retail industry and is really all about the customer.
Kim has taken days to help me prepare for major events and go out of her way to make sure I am perfected head to toe. She always fits me in even if it is last minute.
Carmen's is based on loyal customers and word of mouth. Every week the same people are back. For people to keep returning to a business shows the dedication of the team and their efforts to maintain people's needs.
I would suggest that when writing a negative review you really consider how you can judge such a well known and exceptional business based on
a one time experience. It's people like yourself that chop and change beauticians and don't remain loyal to one. If you really knew Kim and her team I can guarantee you that you would also benefit from the service provided. At the end
Of the day Carmen's is a business and it has every right to upsell to customers. You are sold to on a daily basis. You cannot single out a business based on that fact alone. I actually find it very amusing you have taken the time to write this review. Time is money.
Carmen's keep up your fantastic work, your dedication, your loyalty and your attention to detail. You have a customer for life with me. I do not trust anyone else in the beauty industry to do as good as a job you do!
Love you girls,
See you soon,