--> Carpet Right in Belrose, Sydney, NSW, Home Decor Retailers - True Local
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Reviews of Carpet Right

  • Don't use this store as they have rude staff and poor service
    Had my carpet installed paid extra for the board and could feel the nails on your feet as your are walking
    In the bedroom the carpet was not installed properly as it is starting to frail on the edges
    Talked to service staff who forgot about scheduled appointment
  • Damaged carpet delivered. Spoke to store and I was blamed for not unrolling the carpet in the store to inspect it. Very rude and unhelpful. Contacted head office, given a polite email and told there was a disclaimer in with the carpet. There was no disclaimer and they only gave me an almost illegible copy of the order. Never any explanation or advice given on collection goods and inspecting, or about a disclaimer that was not even provided. I paid for new carpet and was given damaged stock. When the carpet was rolled up they would have seen the damage.
    Go to the many competitors because if you have a problem Carpet Right will run away, and use multiple excuses as to why it is not their fault.
    I am sure the tradies that lay the carpet for them are fine, it is the Carpet Right store that has no idea what customer service is and are unwilling to help.
  • R_E_V_I_E_W_E_R_1 Local Star 962 reviews
    I didn't buy my carpet from here because I didn't think they were very nice! I liked their range (the Belrose showroom is large and showcases a great variety) and I was able to choose a carpet I was happy with. They came out and did the measure and I was just about to go ahead. Every time I spoke to them on the phone I felt like I was bothering them and like I was being annoying (I don't think I was... just normal carpet type inquiries like: "is 'X' colour in stock" e.t.c.). I thought - what am I doing? Why am I giving my business to people who are so unfriendly? I decided to go with another provider who (in addition to being MUCH nicer) was cheaper (win-win). I could provide the name of the Carpet Right Belrose sales rep I dealt with, but I don't know that would be appropriate. I think these guys need to lift their game.
  • I've Been Here Local Star 67 reviews
    we recently used these guys to lay carpet in our new home. they were friendly, helpful and also reasonably priced.

    After the initial measure and quote stage we were invited to their showroom to pick out our new carpet. we were met by their friendly team and given plenty of advice on the feel and look of each carpet.

    We were struggling to make up our mind with what carpet to go with and were advised that we could take our favourites home to think about what we wanted to go with.

    I highly recommend this team, i found them a pleasure to deal with.
  • Thanks Fred for your great service and carpet... my apartment looks great. The install was trouble free and you worked around the builders really well. I would definitely recommend Carpet Right to other people. Cheers
  • Fabulous range of carpets, exceptional price, can't fault the service! Robert at the Gordon shop is so professional! Look no further.
  • Wow. You have to go to Carpet Right. Service was great.Price was very competitive and the installers did a great job.Already my friend has decided to go there too after seeing my home. She was so impressed.I got the Eco carpet and it cleans so well I can't believe it.
  • I purchased terrific carpet and found their service exceptional. Measurer was polite and precise, the Salespeople most helpful with selection of colour and type of carpet, and the carpet layer was most professional (Joe). Very thorough, cleaned up afterwards, laid the carpet quickly and with minimum fuss, and no issue with moving furniture, etc. I'd recommend Carpet Right for sure.......
  • I purchased a good quality carpet for my home and could not be happier. We had an excellent experience in store that was backed up by an installation team that turned up on time and did a fantastic job, they even moved our furniture, something I was dreading as I have a back injury. The salesman was very professional and helpful and the measuring service was also prompt and efficient. Our home now looks fantastic and with a minimum of fuss, we are very happy customers!
  • As a consumer I must make you aware of the awful experience my family has had with Carpet Right at Concord. They did a botched vinyl job that even after one repair came up in bubbles and lumps over our large kitchen cum living area. After 3 months and many unreturned phone calls and a formal complaint to the management that were not replied to, we went to Fair Trading. Even then the poor behaviour continued with them calling my mother in law , who is a pensioner and whose floor we are talking about. Having paid $1230 and having gotten a very substandard job done, my mother in law then found herself being subjected to criticism, called her rude and derided her for complaining to Fair Trading. This disappointing behaviour continues and even with Fair Trading we have as yet been unable to get an appropriate outcome.

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