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Don't use this store as they have rude staff and poor service Had my carpet installed paid extra for the board and could feel the nails on your feet as your are walking In the bedroom the carpet was not installed properly as it is starting to frail on the edges Talked to service staff who forgot about scheduled appointment
Damaged carpet delivered. Spoke to store and I was blamed for not unrolling the carpet in the store to inspect it. Very rude and unhelpful. Contacted head office, given a polite email and told there was a disclaimer in with the carpet. There was no disclaimer and they only gave me an almost illegible copy of the order. Never any explanation or advice given on collectionread more
Totally agreed service is bad and rude staff
I didn't buy my carpet from here because I didn't think they were very nice! I liked their range (the Belrose showroom is large and showcases a great variety) and I was able to choose a carpet I was happy with. They came out and did the measure and I was just about to go ahead. Every time I spoke to them on the phone I felt like I was bothering them and like I wasread more
we recently used these guys to lay carpet in our new home. they were friendly, helpful and also reasonably priced. After the initial measure and quote stage we were invited to their showroom to pick out our new carpet. we were met by their friendly team and given plenty of advice on the feel and look of each carpet. We were struggling to make up our mindread more
Wow. You have to go to Carpet Right. Service was great.Price was very competitive and the installers did a great job.Already my friend has decided to go there too after seeing my home. She was so impressed.I got the Eco carpet and it cleans so well I can't believe it.
I purchased terrific carpet and found their service exceptional. Measurer was polite and precise, the Salespeople most helpful with selection of colour and type of carpet, and the carpet layer was most professional (Joe). Very thorough, cleaned up afterwards, laid the carpet quickly and with minimum fuss, and no issue with moving furniture, etc. I'd recommendread more
I purchased a good quality carpet for my home and could not be happier. We had an excellent experience in store that was backed up by an installation team that turned up on time and did a fantastic job, they even moved our furniture, something I was dreading as I have a back injury. The salesman was very professional and helpful and the measuring service was alsoread more
As a consumer I must make you aware of the awful experience my family has had with Carpet Right at Concord. They did a botched vinyl job that even after one repair came up in bubbles and lumps over our large kitchen cum living area. After 3 months and many unreturned phone calls and a formal complaint to the management that were not replied to, we wentread more