As a consumer I must make you aware of the awful experience my family has had with Carpet Right at Concord. They did a botched vinyl job that even after one repair came up in bubbles and lumps over our large kitchen cum living area. After 3 months and many unreturned phone calls and a formal complaint to the management that were not replied to, we went to Fair Trading. Even then the poor behaviour continued with them calling my mother in law , who is a pensioner and whose floor we are talking about. Having paid $1230 and having gotten a very substandard job done, my mother in law then found herself being subjected to criticism, called her rude and derided her for complaining to Fair Trading. This disappointing behaviour continues and even with Fair Trading we have as yet been unable to get an appropriate outcome.