Casey Superclinic

laquerhead   2 reviews

For a 24 hour clinic, i think it is quite good.. The doctors are hit and miss. i have seen a few that have made there own mind up without really talking to me and i have also seen a few that have spent time determining a diagnosis and have been very helpfull and understanding. I think people that walk in without an appointment shouldnt whinge about wait times as we are all only human - there is only so much we can do at any one time. people with appointments obviously will take priority. Overall, i think i am fortunate to live in Berwick and have this service available to me.

 Newbie   1 review

Absolutely disgusting! Waited 2 and a half hours to be seen, walked to front desk to ask how much longer as my daughter was restless, they said i was next then two others were seen before me so i went up to the front desk and asked again and then proceeded to tell me another half hour so I will NEVER go to that useless place again!

grant1515  Newbie   1 review

Waited over 1.5 hours for appointment which was fine. Once finally called in was spoken to rudely and rushed back out the door. Will never recommend anyone or return ever again. Complete waste of time and money. Thanks for nothing. Lucky minimum was half star otherwise you would definatly of received zero.

edington   13 reviews

this clinic is suppost to be taking the excess off the hospital for non urgent cases.
Well..this place is always packed on a fri, sat sun night.......
The wait times are a joke........staff are exceptionally rude, and keep churning out" drs are busy too you know'. and insist that if i wanted to see someone u had to wait or make an appointment ...so i asked for an appointment tommorow..and nup no appoints available till next tuesday! 4 days away.
....my illness was a severe (appendicitis).we latter found out......running temps, diziiness etc...why would i want to make an appointment???
after waiting for 5hrs latter...i was seen by a doctor that obviously didnt know what he was doing, and wrote me a script for panamax...and told me to immediately go to casey hospital for admission he wouldnt ring an ambulance for me...
bad business..........i walked outside, rang an ambulance and they promptly took me to Monash..as theres no room at Casey!
long story short..i dont use them as drs...just use the chemist after hrs when i need to.

CharmaineC  Newbie   1 review

I have 5 young children so have attended the superclinic many times now. Very happy with all of my many experiences here. Friendly staff, longest I've waited was 1.5hours on one occasion every other time has been under an hour with no appt. Have started using it as my regular doctors now as I have been so impressed with all the experiences I have seen now. Fantastic as an alternative to the long waits in emergency for not so serious conditions. Great follow up, thorough examinations. Never felt at all rushed, very well listened too and cared for.

No complaints!

I called at 10pm tonight to get appointments for 3 of my children for tomorrow and they got me in no problem, anywhere else would have had a fit trying to fit 3 in at such short notice! Another thumbs up for the super clinic!

ClaireLaw  Newbie   1 review

Last year my son split his head open on the tv unit, my husband had been in emergency all night and I was running on no sleep. I had to call an ambulance to take him to hospital as my husband couldn't drive on morphine and was staying home with my daughter and I couldn't drive him as take care of him as well. I was at Casey hospital and taken into the emergency waiting area and they informed me that all the kids walking in would be pushed in before him as my son was a low priority. Something no mother likes to hear. After having waited over an hour already my son fell on the low table they had squeezed into the kids area and now his mouth was bleeding, they were rude and not helpful at all, this is when I decided to walk down to the Superclinic as I had no car. They had a 3 hour wait but they took him straight in for a nurse to clean it up, neither the ambulance or hospital had done this and when the nurse had done so it was clear he would need stitches . A doctor who is a plastic surgeon saw him between patience and as he was only 1 he recommended we go to Monash Hospital as he would need to have an operation as the stitches would be too traumatic. Thank you Superclinic you are amazing. He had 7 external and 5 internal stitches as he had split the muscle as well. How that is a low priority is a myth to me.

So this week my daughter who's 4 split her head open, I took her straight to the superclinic, they cleaned her up straight away and then the doctor came in and gave her 2 stitches. Dr Lee and Kristen were so caring and nurturing. A true asset to the clinic. I would recommend the clinic to anyone. My daughter is even looking forward to going back to see them to have the bandage removed.
I have never felt rushed and knowing they are on hand 24/7 is a great peace of mind.

Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you Thank-you

ahah   2 reviews

I do not rate this clinic at all. I will only ever go here if my other doctor cant fit me in the time I need to.
Casey Superclinic rushes thru there patients doesn't take the time to listen to what the problem really is.
Although they are good at giving any kind of script left right and centre. They have even stuffed up my script once and given something that i did not ask for. Just goes to show that they rush threw everybody.

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  Kellzacar Newbie 

  I seriously disagree with this, the Casey Super Clinic as a majority do not hand out scripts easily at all! I recently moved from interstate and am on some heavy medications and had to go through a massive amount to talk before they would write my scripts even though they had my medical file. . .
  
  

  1 year ago

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MDoman  Newbie   1 review

This is a good clinic if you want a script for an obvious complaint but the doctors appear to be on a limited consultation timeline (very minimal), and there is no opportunity to foster a patient / doctor relationship.

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  cococo11 Newbie 

  Most of the day doctors are actually really good. They will fit you in at short notice and will spend the time with you when u need it. I have a regular doctor there now and he will fit in myself or the kids when needed. I can recommend Dr Rillstone, Dr Breger, Dr MarMar and Dr Smith. Wait times are not too bad now, staff are very friendly and coffee is fantastic (free). Massive kids room with a plasma and massive plasma in adults wait room. Open 24 hours a day... Amazing!!!!

  2 years ago

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Wellsrved   10 reviews

Absolutely beautiful facility, mediocre doctor. We were seen immediately, with no wait whatsoever, but the particular doctor we had that night wasn't too fantastic. I must admit though, without him I don't know what I would have done, i was very sick and in the end it was definitely worth it.

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  MDoman Newbie 

  Useful facility if your complaint is straightforward but wouldn't recommend it for a more complex consultation. The objective is to process patients as quickly as possible.

  2 years ago

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