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Casey Superclinic

Berwick, VIC
Open today - 9:00 am - 5:30 pm
Mon 9:00 am - 5:30 pm
Tue 9:00 am - 5:30 pm
Wed 9:00 am - 5:30 pm
Thu 9:00 am - 5:30 pm
Fri 9:00 am - 5:30 pm
Sat 9:00 am - 5:30 pm
Sun 9:00 am - 5:30 pm



Walk-in Appointments

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Reviews of Casey Superclinic

  • I am very surprised at the negative ratings. I have NEVER found the receptionists rude or unprofessional. Yes, service can be slow at times of high demand, but that is to be expected. Have always found the clinic staff excellent. Perhaps some of you need to be a little more patient and polite yourselves.
  • Terrible service. Can no longer get a same day appointment. Reception staff couldn't care less.
  • My experience has overall been good. I find 'some' of the reception staff are highly rude and unprofessional. 'Some' of the reception staff have either forgotten how to professionally do their job or are in serious need of extensive training.
    Myself I'm a quailed business administrator and currently work within a call centre. I see some of the major mistakes 'some' of the reception staff at the casey super clinic make on a regular basis while dealing with patients. The practice needs to improve majorly within this particular area as the poor reception staff make a poor example of the practice, being the first line of contact when patience call or arrive to book in. Also they put a bad name upon the other well mannered, professional receptionist's who work along side them. That's not fair on them. It only takes 1 unprofessional receptionist to make 10 people turn away, thinking if this is how reception is, then the doctors must be worse. It's also not fair on the doctors and nursing staff either if they are frowned upon due to the lack of professional attitude their front desk staff have.
    As I said overall my experience has been good. There are professional reception staff that do work there but be pre-paired to be confronted with a rude one on occasions. I can't speak highly enough of the other professional friendly receptionists. It's just a pity one or two make the rest of the staff look bad.
    I find the doctors to be quite good. I personally have my own preference of doctors I trust. Everyone is different and everyone's needs are different.
    The nursing staff are absolutely wonderful. Very caring and understanding.
    The pharmacy is wonderful too and very helpful.
  • Waited for over 1 hour while reception staff told me I would be next and I continued to see people seen before me. Honestly the worst experience I have ever had with a medical clinic.
  • Discovered this bulk billing medical centre a couple of yrs ago and always book an appt prior to coming, so very rarely have to wait longer than my appt time. If anything, maybe about 10 to 15 minutes later than appt time sometimes but not often. I see the same Dr each time, Dr Ghattas, and find him really good, punctual, usually apologises if he is running late and is very courteous.I also find the reception staff usually fairly nice and polite and they are usually under the pump working there.
  • In and out in 30 minutes. Including going to the chemist. The doctor was wonderful and very helpful as was the reception staff.
    Maybe I got a good night but my only experience was a good experience.
  • Wait and reception staff:
    Long waits but shorter if your able to book in. But not always.

    Doctors: I found one there and see no-one else

    Is 24 hours with pharmacy and equipment. Over all this place isn't bad
    • The reception staff told me its going to be 40 mins wait but it took 4 hrs before my husband see the doc really disappointing service they just had to be honest saying that its gonna be a long wait but didnt
  • The staff at the clinic were rude. When my husband and myself arrived we were distressed and while waiting to see a doctor went back to the reception area a few times to ask them questions. Their attitude was rude.
  • Though my wait time was short, they were uncommunicative. They typed in my symptoms, asked a couple of questions and printed out a script without any explanations of what I might have. I'm still not sure whether I was meant to wait or if they call with test results.
  • Been waiting for over one hour got told on phone the wait was about 15 minutes behind the counter won't be coming back here again
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