My experience has overall been good. I find 'some' of the reception staff are highly rude and unprofessional. 'Some' of the reception staff have either forgotten how to professionally do their job or are in serious need of extensive training.
Myself I'm a quailed business administrator and currently work within a call centre. I see some of the major mistakes 'some' of the reception staff at the casey super clinic make on a regular basis while dealing with patients. The practice needs to improve majorly within this particular area as the poor reception staff make a poor example of the practice, being the first line of contact when patience call or arrive to book in. Also they put a bad name upon the other well mannered, professional receptionist's who work along side them. That's not fair on them. It only takes 1 unprofessional receptionist to make 10 people turn away, thinking if this is how reception is, then the doctors must be worse. It's also not fair on the doctors and nursing staff either if they are frowned upon due to the lack of professional attitude their front desk staff have.
As I said overall my experience has been good. There are professional reception staff that do work there but be pre-paired to be confronted with a rude one on occasions. I can't speak highly enough of the other professional friendly receptionists. It's just a pity one or two make the rest of the staff look bad.
I find the doctors to be quite good. I personally have my own preference of doctors I trust. Everyone is different and everyone's needs are different.
The nursing staff are absolutely wonderful. Very caring and understanding.
The pharmacy is wonderful too and very helpful.