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I am very surprised at the negative ratings. I have NEVER found the receptionists rude or unprofessional. Yes, service can be slow at times of high demand, but that is to be expected. Have always found the clinic staff excellent. Perhaps some of you need to be a little more patient and polite yourselves.
My experience has overall been good. I find 'some' of the reception staff are highly rude and unprofessional. 'Some' of the reception staff have either forgotten how to professionally do their job or are in serious need of extensive training. Myself I'm a quailed business administrator and currently work within a call centre. I see some of the major mistakes 'some' of theread more
Discovered this bulk billing medical centre a couple of yrs ago and always book an appt prior to coming, so very rarely have to wait longer than my appt time. If anything, maybe about 10 to 15 minutes later than appt time sometimes but not often. I see the same Dr each time, Dr Ghattas, and find him really good, punctual, usually apologises if he is running lateread more
Wait and reception staff: Long waits but shorter if your able to book in. But not always. Doctors: I found one there and see no-one else Is 24 hours with pharmacy and equipment. Over all this place isn't bad
The reception staff told me its going to be 40 mins wait but it took 4 hrs before my husband see the doc really disappointing service they just had to be honest saying that its gonna be a long wait but didnt
The staff at the clinic were rude. When my husband and myself arrived we were distressed and while waiting to see a doctor went back to the reception area a few times to ask them questions. Their attitude was rude.
could not agree more.
Yes I agree too.
Though my wait time was short, they were uncommunicative. They typed in my symptoms, asked a couple of questions and printed out a script without any explanations of what I might have. I'm still not sure whether I was meant to wait or if they call with test results.
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