Wish I read the reviews prior to calling Chiswick Plumbing. Sure it was a Saturday (but only around 6). So they arrive with a $480 call out fee and starts by standing at the bench and writing a bill they wanted signed before they'd do anything. This was $480 call out + $270 for the first hour - to me effectively a $750 call out fee because when I enquired they said that it only included locating the problem if they did anything else it would be extra !!! Then they said, "Oh I forgot GST" so it came to $825. At the time we thought our house insurance would cover the cost as part of the claim for the damage to our property so we called them. The insurance person on the phone could not believe the price and said to not them do anything other than locate the problem because the prices were excessive.
They were gone within half an hour so after constant baggering he only charged $676 - wow.
So then the insurance assessor needed information. After two weeks of trying without a return call, I did it myself. The person who answered the phone looked up the account and saw the request for a call to the assessor - thankfully it was then followed up.
Unfortunately for us the insurance didn't cover the call out.
Will never call them again or recommend them to anyone.