Very bad organisation and rude staff, not happy. I have a VIP $140 client offer where we had to pay $60 deposit and then pay the rest on arrival ($80). This included a hair and style consultation, hair treatment, head and scalp massage and a cut and blow dry. As you can imagine I was very excited for this as it is a really good offer from a highly recommended salon. However I didn't even make it to the appointment, why you ask? I had booked over a month in advance and even planned a night out with about 20 people for after the appointment on MY BIRTHDAY, to make myself feel pretty and nice, which I don't get to do often.
Come to the day of the appointment, me and my two accompanying friends are on our way to the salon when the salon calls us up and cancels. This was two hours before the appointment. Obviously enraged that we had planned a whole afternoon/night around this appointment, we called back and ask that our next visit be discounted as it was unfair that they call us 2 hours before to cancel. Obligingly, they offered us half price on our next visit and organised to call us back within half an hour to make us another appointment. Surprise surprise we never got a call, nor the day after either. Finally, we had to call back ourselves and low and behold they are booked out!
This makes me wonder if this "VIP" package was all just a scam, I have been constantly calling and calling with no one even picking up. All I wanted was a nice afternoon to get my hair after waiting a month for this appointment.
There is also no chance of a refund. So my options are to currently lose $60 or wait another 2 months for an appointment, by which time my hair regrowth will be atrocious.
Would never recommend this place.