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433 Crown St
SURRY HILLS, NSW, 2010 -
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(02) 9699 2... (02) 9699 2667
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Reviews of Christopher Hanna Hair
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laurennnn Newbie 1 review
horrible experience, my friend and i were approached at uni on orientation day, where a PR representative promised that we would have a full VIP treatment at just one payment of $80. We asked over and over again to ensure that it was just one payment and we wouldn't have to pay another $80 unless we wanted a hair cut.
When we went however, we were told that we had to pay another $80 to actually get our hair done. We then told the staff what happened, they didn't apologise and we had to ring the PR representative, where they said we misunderstood what they were saying and they didn't apologise either.
The staff were rude and we were told we had to contact the PR company in order to receive a refund. So much planning went about so my friends and I could get our hair done for my birthday, but because they were so rude I didn't want to pay any extras for their services so I didnt get my hair done at all.
This place is not recommended. -
lisa.k Newbie 1 review
Ok were do i start; this is my first time reviewing anything! Firstly after reading more reviews I am more outraged!! my friend and I were approached inside the campus (which i feel now is not acceptable). Had a very convincing approach and first i thought was lost on campus; started talking about how there was this VIP event, which i automatically thought this must be free to students. well no, said it included champagne, chocolate, strawberries, lots of girls going with their friends, hair cut, hair colour, hair treatment, overall a $500 worth of hair care stuff. etc etc. I found it quite appealing and asked the price, said $90 each for starters, i was like no way, as a university student we dont have that kind of money. then started being all nice by saying "you know what i'll make it half price for your guys", $45 each. So my friend and I sorta hesistated but was very convincing, i saw the pamphlet and said why does it say $80 haircut? and was like thats optional, and so i confirmed with them "I dont need to get a haircut?" and said yep thats fine; to me they seemed like they knew what they were saying and thought they worked at the salon; so i started asking them about ombre and what i can do to my hair. My friend and I got convinced at the end and bought it; couldnt get a booking for seriously 5 months, finally got a booking yesterday. Got to the salon, had to sit down.. no vip treatments, felt like there was no such champagne or anything, seemed just like a normal hair salon. I asked the staff before going ahead "i dont want a haircut" and staffs like "whatever you do you have to pay $80"; was rude and just went straight to management; because I told staff I dont want to pay $80 because i've already paid $45. The management came around and told us that we had paid $45 and the salon only receives $80, anyway felt abit outraged that I paid somebody $45 out of my own pocket just to convince us. So i said to the salon staff, "So you expect us to pay $45 then another $80? are you serious! Where university students we dont have that kind of money, and this staff said we had paid for everything and that we did not have to pay extra". All the management could say was "I'm sorry, we understand that our representatives havnt been giving correct information; we will let them know.." . So they gave me staff's number and told me to give staff a call and see if can give me a refund. I took it and left; Staff has not returned my calls or messages or e-mails. If im not going to get my money back the least I can do is to report these people.
p.s my honest rating is 0/10 -
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reiva26 Newbie 1 review
Bought Scoopon for guava treatment for $149, it was one of the worst decision of my life even it is discounted. Went there very recently. The staff member is rude and rough, does provide gentle care on my hair and continuously pull hair quite hard. Before I went there, I read a lot of reviews including from here. I was hoping for the best. The treatment is very strong. It was not a pleasant experience. At the end, i did not finish the full course and just want to get out of there. I do not recommend anyone to go there unless anyone wants to take the risk. -
Silpa Newbie 1 review
I had visited the salon a couple of times previously (to have Keratin put in) and was seeking somewhere reliable for a colouring in of a few greys. The staff that applied the colour first time round had a slap-dash approach at best. I got home and a couple of days later, I noticed more than a few greys which hadn't been coloured. When I returned to the salon to have it looked at again, the staff2 mentioned some rubbish about a semi-permanent colour only covering 30% of greys. What? Would this not have been a good FYI before I paid over my $180? I said that wasn't acceptable and agreed to the front half of my head again. A few days later I could see that the colour didn't really match my natural colour at all. Shocking salon - stay away!!! -
Holly<3 Newbie 1 review
My friend and I went to Christopher Hannah in Surry Hills on Thursday night to redeem the vouchers she had purchased from one of the salon representatives in Pitt st mall. We had originally tried to book before Christmas and even though we had phoned up in mid November they were apparently booked out, and the staff on the phone was quite rude.
My friend and i both have dyed red hair and were both keen for a change. Appreciating that red dye is particularly difficult to get out of your hair, I told my stylist that I wanted to go a light brown, close to ash-y blonde colour which is what my natural colour is, however if, because of the red, it is going to turn out dark brown i would instead like to opt for a brighter red as dark brown really washes me out. After showing staff pictures of me with my natural hair colour my stylist assured me that staff would be able to achieve this by putting a medium brown though my hair and then adding "loads" of blonde highlights and toning them through. My hair ended up a horrible, lifeless, dark greyish brown with a few orangey blonde highlights at the top.
My friend had told her stylist that she wanted a subtle balayage like Lara Bingle's hair and that she didn't want it super light at the bottom and super dark at the top. when her stylist pulled the foil out of the bleached, lighter bottom he said "oooh, its pink!" to which my friend replied "..uh-oh", the stylist laughed at her and said he "kind of" liked it. Her end result was dark, almost black top half of her hair and an orangey pink bottom half. The stylist didn't blend the two at all so it honestly just looked like a terribly grown out, bad dye job.
As soon as i got home i put a red box dye through my hair, but it did not lift out any of the darkness and i'm now left with black/red hair and i look like a ghost with no eyebrows.
On top of all this our vouchers said we were supposed to get all these other things that we didn't get, like a hair treatment, home advice plan, and a glass of bubbly to name a few.. we weren't even offered a glass of water. The vouchers purchased cost $40 each and upon attending the salon you were supposed to pay $80 for a hair cut as well. The salon charged us $140 instead of $80 and hardly cut our hair at all. You honestly cant even tell we've had our hair cut.
The staff lacked warmth, made no effort to talk to you and had conversations amongst themselves the whole time. My friend called the next day to speak with management, they weren't there and the staff on the phone said they'd get them to call her back. they never did. she called again later and told management about her experience. to be fair the management was very apologetic and offered to fix our hair in a months time and give us a free keratin treatment.My friend told management that she really didn't want to go back after her first experience, couldn't wait a month to get it fixed because it looks that bad and honestly just wanted her money back, the manager just told her they didn't have a refund policy and to call him when she knew what she wanted to do. I will never ever visit this salon again, and both my friend and i are so upset with our hair which is going to cost hundreds of dollars to colour correct at a professional salon. Ive never written a review about anything in my life but felt that others needed to be warned about this service. -
Marli05 Newbie 1 review
Worst hairdresser ever!
My hair was peroxided 4 times, even though I asked for hair to be a light brown, it was peroxided orange. When they tried to fix it, they only made it worse and I walked out of there with 2 blisters on my head (from all the peroxide) and had to go home and do a home colour. Then when I tried to speak to them about it the next week they wouldn't listen to me.
Horrible experience, save yourself the time and money and go somewhere else! -
bustedqqq Newbie 1 review
i have voucher for keratin treatment and booked it on a tuesday, confirmed the booking 3x with whoever i talked to.i came in on tuesday and guess what they booked me in on a wednesday and told me that they cant do it for me on that day! i was reallly unhappy on how a simple thing like that they cant make it right. no surprise they have a huge amount of complaints a very poor review of their salon. considering they are not a cheap salon they should step ip a biy of a good customer service4 months ago - 22/01/2013 via TrueLocal mobile web
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sleeepyhead Newbie 1 review
My mum and I got approached by one of the staffs in Pitt St selling the VIP Pamper Package and additional services voucher. We were quite hesitant because we're both really fussy with our hair. My mum wasn't so keen so she told me to get it for myself. I guess they didn't want to lose us so they said, I'll give you one for free. They were really nice and I know, we probably shouldn't have given in but we thought two for $90 was decent. We asked them if we had to pay again at the salon and told us that we only had to pay this and by signing the card, it was so they could tell the salon that we had already paid for it. A few months passed and I decided to call to make an appointment for my mum and I. I was asked if I was aware that I had to pay an additional $80 to the salon. I told the staff on the phone that we were told that it was a one time payment and they said that the payment was to the people selling it and because it is at a really reduced price they need to charge again for the salon to make money - which makes sense but if I was told that beforehand I wouldn't have purchased the voucher. Next time, I walk through Pitt St I am definitely avoiding these pay before you go things. -
jfox Newbie 1 review
I bought a coupon on a whim with two girlfriends and I must say that after reading the comments, I was quite hesitant, prepared for the worst, but also understanding that people don't usually write reviews unless the service is either EXTREMELY bad of EXTREMELY good.
I must say though, that they don't deserve all the negative comments. I didn't expect them to be so busy but even so they were on time, with staff available to get started with our consultation straight away, giving good advice and understanding in an instant what we wanted. The were polite and charismatic. Seeing as I already had a drink it was fair enough that they didn't offer myself one, but for long waits as my girlfriends had, they did. They didn't try to force us to buy any extra products and were very succinct.
Before this I had never had my hair dyed and as I said, was expecting the worst, but I walked out pleased with the end result. I must admit, it probably could have been a bit better, but for what I paid, i could not have expected any more. -
Maddy11 Newbie 1 review
Worst salon I have ever wasted money at. A friend had to pay $90 before setting foot in the salon. Let alone the cost of the actual service. I went along because I was told we would be treated to 'VIP service, including complimentary champagne, treatment, consultation and a choice of half head foils or full color with a cut and blow dry.
We were greeted with 'you're late' and no smile, and told to wait- as you can see we felt like VIPs already...
The staff who did my hair- I asked for the half head, barely changed my colour, and it looks quite uneven, the cut was rushed and some split ends were left, and the blow dry was half-done.
There was no air conditioning and the salon was overcrowded with some-time staff.
Would not recommend this place to anyone.
Unhappy VIP.6 months ago - 02/12/2012 via TrueLocal mobile web
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