My friend and I went to Christopher Hannah in Surry Hills on Thursday night to redeem the vouchers she had purchased from one of the salon representatives in Pitt st mall. We had originally tried to book before Christmas and even though we had phoned up in mid November they were apparently booked out, and the staff on the phone was quite rude.
My friend and i both have dyed red hair and were both keen for a change. Appreciating that red dye is particularly difficult to get out of your hair, I told my stylist that I wanted to go a light brown, close to ash-y blonde colour which is what my natural colour is, however if, because of the red, it is going to turn out dark brown i would instead like to opt for a brighter red as dark brown really washes me out. After showing staff pictures of me with my natural hair colour my stylist assured me that staff would be able to achieve this by putting a medium brown though my hair and then adding "loads" of blonde highlights and toning them through. My hair ended up a horrible, lifeless, dark greyish brown with a few orangey blonde highlights at the top.
My friend had told her stylist that she wanted a subtle balayage like Lara Bingle's hair and that she didn't want it super light at the bottom and super dark at the top. when her stylist pulled the foil out of the bleached, lighter bottom he said "oooh, its pink!" to which my friend replied "..uh-oh", the stylist laughed at her and said he "kind of" liked it. Her end result was dark, almost black top half of her hair and an orangey pink bottom half. The stylist didn't blend the two at all so it honestly just looked like a terribly grown out, bad dye job.
As soon as i got home i put a red box dye through my hair, but it did not lift out any of the darkness and i'm now left with black/red hair and i look like a ghost with no eyebrows.
On top of all this our vouchers said we were supposed to get all these other things that we didn't get, like a hair treatment, home advice plan, and a glass of bubbly to name a few.. we weren't even offered a glass of water. The vouchers purchased cost $40 each and upon attending the salon you were supposed to pay $80 for a hair cut as well. The salon charged us $140 instead of $80 and hardly cut our hair at all. You honestly cant even tell we've had our hair cut.
The staff lacked warmth, made no effort to talk to you and had conversations amongst themselves the whole time. My friend called the next day to speak with management, they weren't there and the staff on the phone said they'd get them to call her back. they never did. she called again later and told management about her experience. to be fair the management was very apologetic and offered to fix our hair in a months time and give us a free keratin treatment.My friend told management that she really didn't want to go back after her first experience, couldn't wait a month to get it fixed because it looks that bad and honestly just wanted her money back, the manager just told her they didn't have a refund policy and to call him when she knew what she wanted to do. I will never ever visit this salon again, and both my friend and i are so upset with our hair which is going to cost hundreds of dollars to colour correct at a professional salon. Ive never written a review about anything in my life but felt that others needed to be warned about this service.