Ok were do i start; this is my first time reviewing anything! Firstly after reading more reviews I am more outraged!! my friend and I were approached inside the campus (which i feel now is not acceptable). Had a very convincing approach and first i thought was lost on campus; started talking about how there was this VIP event, which i automatically thought this must be free to students. well no, said it included champagne, chocolate, strawberries, lots of girls going with their friends, hair cut, hair colour, hair treatment, overall a $500 worth of hair care stuff. etc etc. I found it quite appealing and asked the price, said $90 each for starters, i was like no way, as a university student we dont have that kind of money. then started being all nice by saying "you know what i'll make it half price for your guys", $45 each. So my friend and I sorta hesistated but was very convincing, i saw the pamphlet and said why does it say $80 haircut? and was like thats optional, and so i confirmed with them "I dont need to get a haircut?" and said yep thats fine; to me they seemed like they knew what they were saying and thought they worked at the salon; so i started asking them about ombre and what i can do to my hair. My friend and I got convinced at the end and bought it; couldnt get a booking for seriously 5 months, finally got a booking yesterday. Got to the salon, had to sit down.. no vip treatments, felt like there was no such champagne or anything, seemed just like a normal hair salon. I asked the staff before going ahead "i dont want a haircut" and staffs like "whatever you do you have to pay $80"; was rude and just went straight to management; because I told staff I dont want to pay $80 because i've already paid $45. The management came around and told us that we had paid $45 and the salon only receives $80, anyway felt abit outraged that I paid somebody $45 out of my own pocket just to convince us. So i said to the salon staff, "So you expect us to pay $45 then another $80? are you serious! Where university students we dont have that kind of money, and this staff said we had paid for everything and that we did not have to pay extra". All the management could say was "I'm sorry, we understand that our representatives havnt been giving correct information; we will let them know.." . So they gave me staff's number and told me to give staff a call and see if can give me a refund. I took it and left; Staff has not returned my calls or messages or e-mails. If im not going to get my money back the least I can do is to report these people.
p.s my honest rating is 0/10