Would like to thank the staff who was very polite, helpful and professional over the phone, she waived the return trip fee and her customer service was tops. My only complaint is against the men i hired to help with the move from Blacktown to Quakers Hill. Booked truck on the 2.2.13, truck arrived 15mins early which i didn\'t mind, they started the move at 7.45am, they assessed the house and started loading the truck, they were loading the truck up fast which was great, i had to leave the house to pick up the keys from the real estate for the new house, i left home at 8.30am, picked up keys from the real estate, went to the new house and dropped off a full load of stuff and returned to the old house just after 9.30am, truck wasn\'t even half fulled, my husband told me that as soon as i left to pick up the keys for the new house, your men decided to work in slow mode and when they would load the truck, they would spend 10mins or more inside the truck doing who knows what, so i confronted your men and said whats taking so long, i need to be out of here ASAP, i have the owners of house coming at 10am, your men were like ok ok, so i left them to continue, i\'ve loaded up my kia carnival with another load of stuff, raced to the new house and back and your men is no where near finished. At this point, i am over it and ready to lose it at your men. I hired 3 men and a 8 tonne truck which would of fitted all of my furniture, the move should of taken 2-3hrs max. Then to top it off, one of the men said, we have to do 2 trips, i couldn\'t stop laughing. When the truck arrived to the new house around 10.30am, we told the driver to park the truck in the driveway and unload everything straight into the garage, they finished and hubby signed the paper work and the time was 11.35am. We paid your men 4hrs, total bill $545.60 when the work was finished before 4hrs. Your men then parked there truck acrossed the rd from our new house and sat there for 10mins and left at 11.45am, which would of been 4hrs. The reason why i booked for 3 men to make the move faster and smooth and the 8 tonne truck was huge and should of fitted all of my house hold goods. My hubby and i still had to race to the old house and pick up what ever was remaining, i had my husband, my daughter, a friend and our neighbour race over to help us cause your workers were working to slow. Very disgusted in the service provided, this was suppose to be stress free move instead it turned into a nightmare. Its really sad and very disappointing.