I recently brought my laptop to this store as my system kept crashing consistently. I picked up the laptop the following day and all of my files were missing. I took it back and was told there was an issue with the Cnet systems. My laptop was held for another day and when I picked it up again, my Windows system was Vista when it should have been Windows 7. So I took it back for a third time. I was told, "you didn't tell us which Windows system was on your laptop, so we just put Vista on there." I replied shouldn't a staff member ask this question when the laptop is dropped off. The response, "some staff ask this, but others don't." Obviously I was very frustrated that the staff member implied it was my fault. I left my laptop there for the Windows 7 upgrade to be completed. I just picked it up this morning and again all of my files are missing. I confronted staff and asked for reimbursement of the $200 I spent because of their poor services and wasting my time. Their response, "the best we can do is $20." The staff at this store is rude and service provided is terrible. I highly recommend you go elsewhere for your IT needs.