I recently brought my laptop to this store as my system kept crashing consistently. I picked up the laptop the following day and all of my files were missing. I took it back and was told there was an issue with the Cnet systems. My laptop was held for another day and when I picked it up again, my Windows system was Vista when it should have been Windows 7. So I took it back for a third time. I was told, "you didn't tell us which Windows system was on your laptop, so we just put Vista on there." I replied shouldn't a staff member ask this question when the laptop is dropped off. The response, "some staff ask this, but others don't." Obviously I was very frustrated that the staff member implied it was my fault. I left my laptop there for the Windows 7 upgrade to be completed. I just picked it up this morning and again all of my files are missing. I confronted staff and asked for reimbursement of the $200 I spent because of their poor services and wasting my time. Their response, "the best we can do is $20." The staff at this store is rude and service provided is terrible. I highly recommend you go elsewhere for your IT needs.
Buyers Beware. Avoid dealing with this retailer. The cheap prices are the hook. Poor workmanship, no after sales service, broken promises and faulty products have been my experience. I wish I had read the other online reviews as I would not have dealt with this business. Buyers Beware.