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Reviews of Coles Supermarkets - Head Office

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  • Kurri Public School Newbie   1 review
    I would like to highly praise the staff of Coles Supermarket Kurri Kurri. The managerial staff have been very supportive of our school in many ways, the staff have assisted us with our Father's Day & Mother's Day BBQ Breakfasts, our Meet & Greet BBQ as well as holding BBQ's and raffles to raise money to purchase and build a Sensory Garden in our school for our students with special needs. The staff have given up their own time both graciously and happily to assist our school in making these events for the students and families of our school a huge success. Recently one of the Coles employees of Kurri who was a former student of our school has volunteered to paint an indigenous mural in an alcove of our school. This artwork is a massive project and as the artwork evolves the excitement and enthusiasm is generating amongst both our students and staff. We are working hard to have this completed to unveil at our NAIDOC WEEK celebrations Week 1 next term.

    1 month ago - 20/06/2014

  • k.f Newbie   1 review
    Today or went to Coles on harbour drive coffs harbour. Upon arrive I decided to use there loo. It was absolutely discusting with one toilet about to over flow the other one disgusting and to top it off no toilet paper to be seen. The state it was in it looked like a block of dirty toilets in a park.. Was not happy.
  • Cynthia Anning Newbie   1 review
    Hello, I have been ordering online from Coles for almost a year now. I have been shopping at Coles for the past five years. In all this time I have received mixed service, but the online delivery service is something I feel the need to inform you about. Its been very bad. Its just acceptable that there always seems to be a substitution on every order. But just about every order there has been a mistake; either something didn't get packed/delivered - forgotten and left in the delivery truck, etc., or something got damaged or it was the wrong brand/type. And once when I phoned to get a refund the rep tried to get me to just get a store credit, giving the impression it was more of a process for him to issue me a refund rather than a store credit. Hence, I never received the refund nor the credit. Just recently I had pointedly asked for a refund telling the rep of the previous refund/credit botch, thinking they would be more cautious. I never received the refund then either. When I phoned the rep told me there was a note in the system saying that the system shut down at the time the rep was giving me a refund and therefore was only able to give me a store credit. Had I not phoned, I would have never found out about having gotten the credit rather than the refund. It would seem obvious that a store as big as Coles would have the courtesy to have a representative inform the customer in such a situation. One other time I emailed regarding a product I was after; I never received a response. I have called and complained many times to no avail. It is quite evident that this sums up to be all very sloppy service that is treated with such ill-regard for such a huge corporation and business. I just don't understand...Is it just a case of apathetic behavior and bad workmanship? Coles seems to lack pride in my eyes. Its perplexing that one store can constantly make so many, many errors and making no improvements. I understand there have been notes put into my account in your system stating my complaints, but what good has it done? Nothing, that's what. I am now deciding on whether or not to use other stores, to use as my online shopping venue. Sure, you've got other customers to fill my spot. But you've also got a bad reputation, as it seems others have had similar issues with Coles. I'd get yourselves sorted, if I were you. I have relayed this note on your feedback form several weeks ago to which there was no response, and yes, I have since turned elsewhere for all my grocery shopping. Sincerely, Cynthia Viglione Anning

    2 months ago - 26/04/2014

  • Colin D. Newbie   1 review
    I have been a Coles customer for more than 40 years. I visited the Diamond Creek store on 08/04/2014 and noted that there were some Mirabella LED light globes for sale. Close examination revealed that they were 6 watt globes but the shelf label described them as 9 watt bulbs. I drew this discrepancy to the attention of the front desk staff member and told them that this was illegal and that they should be taken off the shelf until the error had been rectified. They agreed to do so. A few days later I noted the same items on sale with the same wrong label. I showed this to the supplies management who removed them from the shelf. A few days later the items were again on the shelf with the same wrong label. I phoned the Head Office and was told that they would immediately phone the branch and send them an email. A few days later, for the FOURTH TIME, there were the same items on the shelf with the wrong descriptive label. I again phoned the Head Office and was told that they would put things right and that the management, would phone me to confirm that the error had been rectified. They phoned me to explain that, although the labels were printed at the store, they were copied from the master label on the Head Office computer. They had been aware of the discrepancy for some time but his requests to Head Office to have the label wording amended had been ignored. I asked them why they had not therefore taken the items off the shelf but he did not give a reason; however, they agreed to now remove them. As the label wording was on the Head Office computer, it would seem that every Coles store in Australia that stocked these items would have been displaying the misleading label for weeks at least and purchasers would have been buying globes with a much lower light output. As each globe costs almost $25, the cumulative sales revenue would be considerable. This reveals either an inadequately-trained store manager or a could-not-care-less attitude at Head Office.

    2 months ago - 25/04/2014

  • sung park Newbie   1 review
    I was very disappointed with the staff at Coles in epping plaza. Before I went there I asked them over the phone if there were some baby liquid formula called S26 for my 10months old boy who doesn't drink other formula except this and they said they got 12 packs and I asked them to hold them for me before hanging up I let them know my name and what time I would be there. I was in a hurry to go get them for my baby .. I ended up upsetting..the staff didnt even check the shelf and said they got 12packs!!
    The worst part was staff didnt apologise to me. I went to epping, south morang, northland etc to get the formula. I will not go back to the shop!!! upsetting..staff didnt even check up the shelf
  • Rachel McM Newbie   1 review
    I am bitterly disappointed with Cole's Alexander heights I have noticed it has been going downhill steadily for the last 6 month's empty shelves no matter what day you go in or what time but today fruit and vege department not only empty but I had to take rotten bananas to the staff my last visit I had to point out to them that its not ok to sell green potatoes then today as well had to point out to staff that the cream was 5 days out of code this is not good enough Coles. I think j would be better off going to a small franchise store that cares about its customers
    • julieschultz Newbie 
      i have decided to never shop in coles again they always have empty shelves no matter what time u go in to the shop this week they had nothing left as towards specials and that was on a Fri arvo along with empty shelves for my regular stuff kids toothpaste, dog chews, coles cream, to name just afew things they didn't have i am sick of having to go to others to finish my grocery shop

      4 months ago - 15/03/2014

      REPORT
  • Kellyvb Newbie   2 reviews
    Absolutely disgusted . Got onto HR about an issue and the staff was so rude. I'll never be shopping in coles again. After that service I've been put off for life . Still fuming from how rude they were. Will defiantly be warning off my family and friends
  • G.Y. Land Newbie   1 review
    I visited Coles at Curtin, ACT, at ca. 19:00 hrs on the 8th October 2013. The supermarket has a special refrigerator unit for SPECIALS. This is the third time I visit Coles whereby there is no pricing on the goods displayed in the specials unit. I requested to speak to the management to find out why there are no prices for goods displayed. They stated that the special refrigerator was just filled and prices will be added next day when the specials are on offer for the public. I advised them that goods on offer had to be priced. They were rather unapologetic and I would say arrogant about the fact and I therefore start proceedings against Coles Curtin at the Department of Fair Trading.

    9 months ago - 09/10/2013

  • emkj Newbie   1 review
    Rang head office couldn't leave message a voice recording for such a big company. A more mature educated voice would be a lot better and more professional.

    10 months ago - 31/08/2013

  • JanBunker Newbie   1 review
    I want to congratulate you and thank you so much for getting rid of factory farmed pork and cage eggs. Let us hope by you taking this stance that in the not too distant future the horrors of factory farming will be a thing of the past because hopefully others will follow your exemplary lead. You are my hero and from now on I will only do my supermarket shopping at Coles. Thanks a million for listening to people who understand and care for animals.
  • ACN: 000 000 000
  • ABN: 45 004 189 708

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