har  Newbie   1 review

This letter serves as a letter of thanks and also to recommend Compass Pools.
I would have no hesitation in recommending their services to anyone wishing to install a new pool. I have found their service second to none and when they promised to do something they followed through in a prompt and efficient manner. Their communication was excellent and consistent throughout the whole process from start to finish.
I had previously installed 3 in ground concrete pools and I am most impressed by the actual ceramic surface which is far superior to the traditional pebble finish I am familiar with. It is smoother underfoot and very 'up market' in it's appearance, being granite like, giving our pool area a more contemporary look.
The pool pump and equipment is state of the art and very simple to operate. I especially appreciate that I no longer need to measure the PH levels and that the acid takes care of itself.
I couldn't be happier with our new pool and can't wait for Summer to come!! Thanks again for a job well done.

Rower  Newbie   1 review

We had a pool installed by Compass Pools late last year. We looked around at other companies but found the in pool cleaning system to be the product that made our decision easy in the end. The concept of having a pool that was easy to maintain was a little bit hard to fathom but we spoke to some other people that had installed the system and they said it was the best thing that they had done. So we decided to install an in ground pool with their system after 8 months I too think that it was the best thing that we could have done the ease of maintenance is exactly what I wanted. Everything was installed on time and there after install service was prompt. The people involved in the installation were great to work with and and everything was completed to a high standard.

sustine  Newbie   1 review

We built a pool with Compass which was completed in December last year. We can say that dealing with Compass was a pleasure, they were professional and very helpful to deal with. Any questions we had were answered honestly. After warranty support has been excellent they came back promptly to fix two pavers that cracked. We have since aded solar heating to our pool through Compass and again there service was excellent. We would definitely recommend dealing with Compass Pool to anyone thinking of putting in a pool. The pool itself is wonderful, especially the self cleaning system. We have had pools in the past but this one is a breeze to look after.
Joyce and Jim

TonyM84  Newbie   1 review

We recenlty built a concrete pool with Compass Pools Northside. The experience was a painful and frustrating one. We were treated as a valued customer but only up to the point when we signed the contract. As soon as the contract was signed we had to go through anguish, regret and despair for every next step. They were really efficient with sending us their invoices even when the work was not even done! They did things to us that we cannot describe here because of the house rules in Truelocal. In a nutshell, we had to fight for every stage of the work and we agree with comments here that their staff are really unhelpful and sometime rude. The builder was un-contactable after signing the contract, throughout the construction period & even after hand over. He didn't even turn up at the hand over. Hand over is done by the company's contractor! No doubt the builder doesn't have a clue about what our pool looks like now, and of course, he couldn't care less! You should ask your questions before signing the contract because after that they make you regret asking questions about anything they do! If any of these positive comments are genuine, then the reviewers must have been really lucky! Please don't sign with Compass Pool Northside (because you might not be as lucky!).

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  MT1966 Newbie 

  We enjoy particularly good relations with almost all of our customers. This is evidenced by our being awarded SPASA QLD's Pool Builder of the Year for 2010/11 and 2011/12 based on feedback from our customers.
  If this complaint above is a customer we invite you to contact us on 1300 302 647 (ask for Michael) to see what can be done to address your concerns. Until we hear from you or see evidence of you being a customer we can only assume this is an opposition pool company doing its best to sully our reputation.
  

  9 months ago - 09/08/2012

  REPORT

Fourhoops  Newbie   1 review

We shopped around for price, quality and a sense of confidence and found that from our initial consultation through to the end result Compass Pools were second to none. The friendly staff and experienced installers were a pleasure to have on the job and all the time lines were met without any worry at all. Even the owner got on the phone to make sure we were happy with the progress. Well done Compass on a great job. We now have a pool that will be a fantastic way to entertain our family and friends for years to come !

cjcameron  Newbie   1 review

Compass Pool Centre - Northside were excellent. From my first initial contact with the sales person, to the final completion I didn't experience any problems. I received regular updates as to where the project was at. I was also encouraged to contact them at anytime throughout the whole process with any questions or concerns I may have. We had some delays, but only due to the wet weather which was out of their control. They were also able to provide me with names of other contractors to build the deck and fence around our lovely pool. Very happy with the in-floor cleaning system - best thing we ever did. Cannot fault any of the staff or contractors who work for/with the company (Northside). Thank you for our pool.

AlderleyPO  Newbie   1 review

We had a pool installed by Compass Pools northside just under 12 months ago. The process went according to their advised schedule can was completed on time (and on budget)
The final result was just we envisaged and an asset of which we are very proud. The communication of the sales staff and the operations staff was first class.
The sub- contractors were timely and efficient, and after sales service was first class. An issue with the auto. cleaner was handled quickly and referred correctly to the supplier-Astral and was replaced quickly.
The whole process from concept to installation was handled very efficiently.
Thank you Compass pools

stjm  Newbie   1 review

First of all we would like to thank Compass Pools for coming to our rescue. We had contracted another local pool company to install a pool which popped completely out of the ground during construction. And after not standing behind their contract and workmanship this said pool company neglected to rectify their faulty work. After explaining our situation to Compass Pools they were amazing and offered to reinstall our pool. They genuinely felt sorry for the experience that we had gone through with what we will call an incompetent and disgraceful pool company and Compass went beyond the call to reinstall our pool and our faith in the pool industry. The first thing we learnt from this experience was never sign a pool contract if the company is not a Spasa Member as we have learned that without this the pool company stand on their own to push people around. From start to finish with Compass we cannot fault them at all. The performance of their work and their entire staff were so professional. All people we dealt with at Compass were friendly, polite, helpful, communication was always excellent and most of all we were blown away by watching a professional installation of our pool on how it is meant to be by Australian Standards. We would have no hesitation in recommending Compass Pool Centre - Northside to anyone and feel we cannot thank them enough for everything they have done, their honesty, genuine nature and caring towards their customers and most of all our children can now enjoy our pool this summer. In the end if you are looking for a hassle free, quality, Spasa approved member, informative and professional pool then Compass Pool Centre - Northside is the company you need to use.

Pete422  Newbie   1 review

I had a composite pool installed in a small yard, tricky site with many pipes and a small street for access. The council component was as you can imagine was a drama....but the team at compass worked well around the issues and it was great to have both a positive interaction between them and the certifier office while the hard task of approval was going through. The build was seamless, a tight site and all and the boys doing the instillation were very friendly, and nothing was a hassle. This was the 3rd pool I have been involved in as an instillation in homes Ive lived in, and this was by far the best experience (aside from a mm fit into the space which was more my fault i.e. biggest pool for the smallest space). We used the contract through the build like a bible, this was essential as in any build, as its always about the detail....that decision by my wife and I made the process very easy as even at one point we realised we needed to change the contract for extra paving and the compass team was really good at sorting that out asap. The contract itself is really quite well done...it worked well as an explanatory document to the process and I knew clearly what was in and what was out and what the final costs would be on any change. Post instillation: We had a light failure in the first 3 months (under warranty), 1 week after I called the compass team they had an astral person in to fix it and all was fine. Great looking pool, was everything I briefed in terms of finish and communication was terrific.

Adams85  Newbie   1 review

A very stressful and awful experience. They promise you things just to get you sign the contract but they will never deliver. We have had to chase them up just to make sure that job is progressing but to no avail. Poor customer service, awful communication. The management and sales consultant were particularly rude. But their trades people are very friendly and efficient. Pool was supposed to be complete within 8 weeks, but it took 6 months to finish! Our advice is to STAY AWAY from Compass Pools Northside!!! P.S If you want to go ahead with them, make sure you read your contract carefully and understand what is included in there! Don't rely on their words or promises!

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  MT1966 Newbie 

  We enjoy particularly good relations with almost all of our customers. This is evidenced by our being awarded SPASA QLD's Pool Builder of the Year for 2010/11 and 2011/12 based on feedback from our customers.
  If this complaint above is a customer we invite you to contact us on 1300 302 647 (ask for Michael) to see what can be done to address your concerns.
  Until we hear from you or see evidence of you being a customer we can only assume this is an opposition pool company doing its best to sully our reputation.
  

  9 months ago - 09/08/2012

  REPORT

bwood  Newbie   1 review

We have just completed installation of our pool with Compass Northside and could not be happier. We found it to be a hassle free process - things happened on time every time, and constant communication was maintained throughout. We had never considered anything but a concrete pool before, but are glad we came across Compass' range of ceramic composite pools and the Vantage automatic cleaning system. The pool looks great, and we actually swam in it one week after the hole was dug. We live in a very leafy area and the Vantage cleaning system has no trouble dealing with the significant amount of leaves that find their way into the pool. Overall, very happy with our decision to go with Compass Northside.

regretful  Newbie   1 review

A very disappointing experience with compass pools, the initial sign up seemed OK with every detail being discussed, however once the pool was installed the wrong light (which is massive) was installed, the response has been unbelievably bad, they told us they couldn't care less, and as they have been paid in full which you have to do before completion there seems to be no way of fighting for your rights. This is one example of many and i would like to advise anyone considering this company to go elsewhere.

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  MT1966 Newbie 

  We have chosen for some considerable period of time to not respond to this review however given the number of times that we have been questioned regarding it claim we find it prudent to provide a response. This client had a particular style of light included in his contract, which he had observed at our display centre and this is the light that was installed in his pool. After the pool was installed and was now full of water the client wrongfully suggested this was the wrong light (perhaps he saw a different light during his quotation phase with other companies). We assured him it was the correct light but gave him a quote to replace it with his newly requested light which he rejected. We therefore are still puzzled as to what we have done incorrectly to deserve such negative comments.

  10 months ago - 10/07/2012

  REPORT

aunz007  Newbie   1 review

Just a note to let you know how happy we are with the compass pool. Its been in a little over a year now and is virtually maintenance-free mainly due to the brilliant automatic floor cleaning system. We are also glad we installed the pool heating which is great after a hard work, very relaxing.

Keep up the good work. Barry & Liz Neil - Samsonvale

Rocky Newton   14 reviews

I was very happy with "Compass" and their team the Pool looks amazing and the comments from friends has been fantastic. I reccomend them to anyone wanting a great looking Pool. Anna La Spina - Wavell Heights