Took my laptop here in February 2013, all that needed to be fixed was a power socket because it had come loose, everything else on the laptop was fine. I was told that the part needed would take 6 weeks to arrive and that they would phone me when it was finished. In early July 2013, 5 months later, they told me that the part had conveniently JUST arrived that day and they would have it fixed by the end of the week, On the Friday I just went into the shop. Unfortunately, they had news for me that they'd taken it home to fix and left it there by accident!, told me that they would drop it off at my house later that night. at 8pm that night, they phoned me, breaking the news to me that they accidentally dropped my laptop and broken a "board" in it but they would fix it and everything would be good. A week later, they phoned me saying that it was fixed and that they could drop it at my house ASAP. As soon as I'd turned it on at home, it popped up with a message saying it couldn't recognize 2 USB ports, also the wireless internet/Bluetooth would not enable, I phoned them first thing the next morning, and told them to fix it, they said they would and so I took it in to them and said that they'd drop it back off to me that afternoon, when they arrived at my house later THAT day, they said they did not have enough time to look at it, but they'd given me a USB adapter and told me that would work in the mean time and that they were going to Canada for 3 weeks and I wouldn't be able to contact them either, I turned it on again, and it automatically told me it couldn't recognize the usb's... and with further investigation I found out that none of the USB ports work, the webcam won't recognize, the HDMI port doesn't work, wireless/Bluetooth still not working, and now I am left with a computer that is essentially useless for the next 3 weeks.
I have given one star, as the original problem is fixed.
They did not even offer an apology at all, they were rude and acted as if everything was our fault.
DO NOT GO HERE!