The shop itself is very lovely, with a wide range of toys and products for most needs. However, i prefer the previous management as they seemed much more friendly and easy-going. I found that the new management aren't as friendly and seem a lot less professional.
This shop changed owners not long ago. The choice of toys is still very good but the service is average. Have been there twice in the last six months. At no time did they offer to wrap the toy as a present, they had to be prompted, even though they were wrapping christmas presents for others the last time I was there. Finally the wrappped present looked rather unprofessional. I also had an issue with wrong price stickers being on the item I wished to purchase and being told at the point of payment that I had to pay about 40% more. The same item had several others with the same "mistake". In a nutshell: Great for product, ordinary on service.
The new manager is so nice and because the shop is very busy they are not able to rap the presents because they are trying to serve other customers too and maybe you could help them out by going home and wrapping your present? Anyway it is a wonderful shop with great service and ideal for christmas! :)
Great shop for kids toys with a fantastic range. Very hard to get my son out of this shop and the staff are always very helpful and knowledgeable about a whole range of products. They often have specials that are really good and it's a real gem in the heart of Ivanhoe.