Crystal Palace Aquariums

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  • To Crystal Palace Aquariums

Specialising in tropical and gold fish for over 50 years

We sell complete set up for fresh water & marine tanks as well as tank accessories, goldfish, marine, tropical & invertebrates. Friendly staff on hand to always answer your questions with all products at completive prices.

Reviews of Crystal Palace Aquariums

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  • Honestpride   7 reviews
    Super over priced, I have no issue with the service.

    2 months ago - 20/03/2013

  • Tuna Man   2 reviews
    Absolutely over priced.

    Went in to buy a few things recently and was staggered at the prices they were asking for some items. What makes it worse, is that half the stuff isn't priced... Random numbers appear to be pulled out of thin air when you get to the register.

    Shop around is all I can say, and that goes for hardscape material, equipment and chemicals.

    When you're charged $5 for a 10 x 2cm chip of drift wood to tie some moss on you know something is wrong.

    Drive to Bondi... there's an aquarium shop out there which will sell you full 50cm lengths of ornate drift wood for $19, heaters for $20 less than here and their service is to boot.


    2 months ago - 28/02/2013

  • rocckstaar82  Newbie   1 review
    I have been a customer for over 6 six years & have recommended to many friends. Recently I wanted to upgrade my aquarium. I called up the staff and asked the measurements for 2 aquariums. I went to the shop because I thought that staff was the worker so I can talk to the management as I had good experiences in the past and told them what happened. Staff attitude changed suddenly and told me "We will say whatever we want, If you don't like don't come to our shop". I asked staff is serious and is not going to question the other co-worker. Told me that they both manage the business and don't care if I don't come back. I have never seen such an arrogant attitude from a business in Australia. You may be busy today but your attitude will drive all the customers away. Wake up and treat your customers well!!!

    2 months ago - 24/02/2013

  • dragonfish888   2 reviews
    I agreed with "Thewatcher" and "Fisherluver84", I don't normally write reviews, but their rude, aggressive attitude left such a foul taste in my mouth that I felt obliged to let others know.. You all the rights to sell and buyers have all the rights to buy if they wish.. No need to swear (especially if you are one of the owners) at customers for asking even dumb questions since it's so obvious that we are not professionals like you guys!! I really wonder people who gave you good ratings are actually your buddies.. anyway don't really care, just wish all the customers all the best of luck with these guys..

    4 months ago - 17/01/2013

  • dragonfish888   2 reviews
    Asked for a water pipe with specific length and the staff swore at me?? Thanks mate for the great service.. Nice one! See ya :)

    4 months ago - 14/01/2013

  • eyesonstalks  Newbie   1 review
    Excellent, enthusiastic service. Great value. I've bought their products, taken their advice and the result is 18 months of very happy wild pond ownership, with happy fish and plants in ever-increasing numbers!

    6 months ago - 05/11/2012

  • fishluver84  Newbie   1 review
    I wish I could give this place NO STARS for THE WORST EVER Experience I have ever received from any business! DO NOT listen to their suggestion at all, I had to get a new lot of pets because their suggestion had resulted in my pets to dying TWICE!
    They refuse to take any responsibility after I had proven that their lack of knowledge of the product had caused the problems.
    The staff are very intimidating, rude, unhelpful, careless, inexperienced and dodgy.
    I totally agree with "Thewatcher", I don't normally write reviews, but their attitude left such a foul taste in my mouth !!!

    7 months ago - 13/10/2012

  • Emmyjay  Newbie   1 review
    These guys are great! Very friendly, helpful, knowledgable- best place I've found for all things fish related in the inner west.

    11 months ago - 30/05/2012 via TrueLocal mobile web

  • Claire Hams   2 reviews
    Looking for a local fish supplier and stumbled upon these guys on-line. Despite the negative reviews we decided to check the place out. The store has a great vibe (clean, up to date and fresh) and plenty of stock - the two guys who own the place are young, enthusiastic and know their stuff :) Bought everything we needed with sound advice for a reasonable price. Definitely be going back again!

    18/03/2012

  • thewatcher  Newbie   1 review
    I have shopped at this store for over a year buying everything from aquarium decorations, rockery, plants, filters, water treatment kits, foods and the like. The shop has undergone many changes and new management, but today's episode was the worst customer service I have ever received.
    The attendant was not only unapproachable but they were rude, aggressive, uncooperative and the most unhelpful of any service staff I have ever met.
    I don't normally write reviews, but their attitude left such a foul taste in my mouth that I felt obliged to let others know what a bad experience I had at this store.

    31/10/2009

  • Monday:
    9:30 AM-5:30 PM
  • Wednesday:
    9:30 AM-5:30 PM
  • Thursday:
    9:30 AM-5:30 PM
  • Friday:
    9:30 AM-5:30 PM
  • Saturday:
    9:00 AM-5:00 PM
  • Sunday:
    9:00 AM-5:00 PM

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