I have been a customer for over 6 six years & have recommended to many friends. Recently I wanted to upgrade my aquarium. I called up the staff and asked the measurements for 2 aquariums. I went to the shop because I thought that staff was the worker so I can talk to the management as I had good experiences in the past and told them what happened. Staff attitude changed suddenly and told me "We will say whatever we want, If you don't like don't come to our shop". I asked staff is serious and is not going to question the other co-worker. Told me that they both manage the business and don't care if I don't come back. I have never seen such an arrogant attitude from a business in Australia. You may be busy today but your attitude will drive all the customers away. Wake up and treat your customers well!!!