You have got to question when the review has huge discrepancy between ratings. Curtis Bros has been a total failure for me. I have moved from Sydney to Perth a year ago and ended up receiving broken marble dining table, broken kids bed frame with missing pieces, one missing single mattress and one queen mattress. I had to call handyman to fix dining table and kids bed frame and of course it left dirty look afterwards. I got the bill refunded after half a year in result of tens of angry mails and SMS. Now, I still have not received my single mattress and queen mattress. Since I was totally sick to them, I have kindly offered them only to pay a price of single mattress which is $300 then I would forget about queen mattress. And this was of course only to finish dealing with them. But they still do not take any responsibility for this. I have been postponing submitting a complaints to Fair Trading NSW so far since I did not want to go that far. But they are just hopeless.