Today I was unfortunate enough to become the lastest victim of Curtis Brothers Van Lines.
Before moving home (from the Inner West to the Blue Mountains) I had various companies come and quote to move all my items.
I picked Curtis Brothers Van Lines, not because they were the cheapest but because the staff who did the quote seemed like fair.
When they met my husband at our Inner West home this morning they were courteous and treated our items with care. Or so we thought...
By the time they reached the mountains and had been moved into the appropriate rooms, more and more damage was noticed.
All in all, the damage came to;
- There was a huge dent in the top of the brand new clothes dryer
- There was a large (20cm) hole in the back of our antique (and expensive) cabinet
- There were grease marks all over our bed ensembles
- An antique display case was covered in scratches
- Various plastic crates we had used for packing were smashed
- They had dropped a decorative chinese chest and the door had fallen off
- A box of horse figurines (worth THOUSANDS!!) had been dropped and smashed
- Almost every box had sustained one hole or more
- Boxes marked "This Way Up" were carried upside down
To top it all off, they had taken apart several bits of furniture and not bothered to put them back together again.
When the load was reaching its end I took the "staff in charge" aside and told them of the damage and they denied it all, even denying having dropped the chinese chest, even though I had literally seen it and then seen them trying to put it together again.
After this confrontation I then saw one of their collegues purposefully drop a box marked "Fragile". I instantly went outside to confront the staff and they started screaming obsceneties. They were so bad that I was one insult shy of calling the police. They were frightening and overly offensive, and verbally abusive.
All of this infront of their supervisor who said NOTHING!
When all was moved they then charged full price and left swearing under their breath.
NEVER, NEVER, NEVER USE THIS COMPANY!!