Ella.Bee  Local Star   159 reviews

After reading previous reviews I have to say I was somewhat freaking out about going to a friend's reception here. Not to mention it was on Christmas eve. While there was ample parking, in the rain there are not many covered spots to duck to in case you've gone and got your hair did. Let's face it - it's called the castle for a reason. It's spectacular in every way aesthetically, but little did we realise the inside of the given reception hall was modern and contemporary. This was a slight disappointment. Why go to all that trouble to have a vintage wedding at a vintage venue but dine in contemporary style? I dunno. I found it confusing. However, Curzon does have other rooms and I think this allows them to cater to each brides' taste. Anyway, the food was catered out-of-house but the waiters were in house so we were expecting pleasant service. The entrees came out at 7.30pm (the night started at 6.30) and at 8 we had hardly touched our food. The waiter whisked our plates away and when suggesting we keep it until the others had arrived we were rudely told dinner would be served soon (piggy - no he didn't say it with his words, but did with his eyes ;)). That was a minor issue I suppose, but a bit of a dampener as dinner was not served closer to 9.30pm.
In terms of technology, this place has it down packed - 3 projector screens so guests don't have to crane their necks. Ambience was not really there, but I suppose neither were most of the guests so it really depends on the whole package.
While Curzon Hall is not for me, and I don't know what the administration side of things are like, it is definitely a beautiful venue to hold a special day.

Stacie-lee  Newbie   1 review

my husband and i got married here in october 2012. the communication leading up to the wedding was terrible, no one will return phone calls and messages so i had to forever chase them around and still am as they overcharged us for certain items which were not requested for the day. DO NOT book the DJ through curzon as he did not play our list of music that we prepared for him, i was very upset with this as there were songs that were very meaningfull and there were points during all the different stages of the night were there was no music at all, imagine dancing on the dance floor then all of a sudden no music at all, this happend multiple times. DO NOT book the florist curzon hall uses, i have seen some work that is quite nice but he would not communicate with me, return or answer my phone calls and messages and ended up using flowers that were unagreed upon by us and that we really disliked. Also at the end of our evening our guests were disturbed as they were trying to leave, by a brawl from the other wedding going on at the time with no attempt from staff to break it up.
So all in all if you want to be stuffed around and have a very empty wallet then please choose curzon hall.

BeautyLady   9 reviews

I am really unhappy with your:
1. Customer service
2.Staff
3. Incorrect menu for my weddin
4. You dont care about your customer just the payment

Your staff members change more then you change your flower arrangements In the lobby and they dont talk about things they have discussed with clients before changing so you have the go over everything again and the next person wants to charge you more $
Staff is rude and don't know how still holds job at Curzon hall - over all i would never be recommending this place to anyone not even someone i hate and dont care about. you charge an arm and leg for a piece of bad day you wrecked my wedding day i hope you are happy!!!

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  toofussy Newbie 

  I on the other hand have had the most beautiful experience at Curzon Hall.
  We were invited to a friends sisters wedding. The room, ambiance, gardens were absolutely graceful. There were other events on when we arrived, but this did not bother our party. The ushers were very helpful and had personality. We had canapes in the garden which was just a perfect start to the evening. I would highly recommend this place to anyone if you want class and style. The beauty and heritage is something unique. My husband is vegetarian and the staff when realizing that he was not eating the prepared meals, went out of their way to accommodate him. This was over and beyond customer service I thought. I would definitely recommend this place to all.

  5 months ago - 26/11/2012

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Aly Bear  Newbie   1 review

We held our wedding reception here in June 2011. My husband and I were worried about the costs involved, but were swayed by a winter wedding discount and by the lovely building.

The first warning bells went off when the carpet and entire layout of the room we booked was changed without telling us. The dance floor in the upstairs room we'd booked was moved, which was partially the reason we booked in the first place. Communication was limited, with weeks going by with no return emails or contact phone calls. I had to constantly remind them of details for our wedding, there was no follow up from staff, and when we finally received our final invoice days before the wedding, we were horrified to see that they had added GST to our total - unheard of. We caused a fuss about this and were told it was an 'error', but I'd hate to see how many people didn't ask questions about this.

We were set to arrive at Curzon Hall at 4:30pm on the wedding day - we were assured that despite other weddings being booked, entrances were staggered so that we wouldn't run into any other bridal parties. It was raining on the day, and when we arrived, there were at least TWO other bridal parties taking up the front entrance, the driveway, and the surrounding front area of the building. Staff did not manage these bridal parties, and we were left waiting around to take pictures while nobody bothered to hurry the other brides along. We weren't allowed to enter the building until another bride was finished on the steps - so we waited around under the balcony in the cold, as the light faded.

The final straw was us walking inside to go to our booked bridal suite, only to find that it had been double booked and given to another bride. My father had to argue with management to eventually sort this out. The staff I had been dealing with were not present during the evening, so I had no point of contact.

The deep fryers broke, so our canaps did not go out on time. The new carpet that had been laid down was spongy, and guest chairs continually fell over during the evening. Several of our special meal guests either received the wrong meal, or no meal at all. They were constantly in and out of the room, checking on other weddings.

A cake was included in part of our package deal, however we paid extra for a non-mud-cake with fresh flowers and no fondant - this turned out to be a complete disaster. The staff had convinced me that a perfectly decorated foam cake would work best, with the sponge tiers to be served afterwards - done discreetly so that guests would not know the difference. After the cake cutting, the cake platters were brought out - but the uncut fake cut was left in clear sight of everyone. Worst of all, the cake served on the tables was MUD CAKE, with fondant and in the complete wrong flavours. We paid an extra $230 for the privilege of getting a stock standard cake.

I will give credit where credit is due and say that the food itself was lovely. The many things that went wrong were NOT ones I expected when paying $133 per head, off peak. The attention to detail was not good enough, the day was not personalised at all, and I ended up organising most of the details myself.

After the wedding, we complained about a variety of these things, and communication with the management is still absolutely terrible. We have been fighting tooth and nail, even going to the dept. of fair trading, and we're still dealing with inept staff months later. Be warned.

If you're looking for a lovely building and don't care about the service or the fine details, by all means, book Curzon Hall. If you're looking for a wedding venue where YOU matter, steer clear.

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  LilyLove Newbie 

  My wedding was in January 2012 at Curzon Hall. After having attended several functions at the venue I knew it was the only place i wanted to get married. I had been to 4 functions, 1 not so much to my liking but the other 3 were fabulous.
  
  My night went beautifully, food was superb, staff were very helpful and the room looked spectacular. The only glitch was that on my cake platter the vanilla was replaced by caramel, but when i look back at my day is a cake flavour going to ruin it? NO!
  
  I look back at my photos and videos and personal memories and it was truly the most beautiful day of my life. Irreplacable, wonderful memories!
  
  A bride is to be princess for a day, where else is a princess to get married other than a castle?
  
  Curzon Hall was fantastic.

  11 months ago - 31/05/2012

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r8ch83   35 reviews

Curzon Hall is very classy, they don't over charge for what you getting. My sister recenty got married and it was a surperb venue. Its such a beautiful place with beautiful food. If you looking for the perfect wedding venue make sure you check out Curzon hall!

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  michael247 Newbie 

  There are much better places out there with better service, value and class.
  

  10/03/2012

  REPORT

roxy   39 reviews

5 Stars from me. I have had work lunches here, been to a wedding and a school formal years ago. The place is immaculate and a lovely step back in history. Beautiful gardens, lovely staff, a real treat.