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Reviews of Deanies Kids Cuts

  •  Newbie   1 review
    My son's beautiful curls were all cut off by the management, when his Nana took him in for me. I had rung the morning he was going in to expressly tell them exactly what I wanted, which was to have the exact same shape he has, but shorter, and only about an inch off. I said I do not want his curls cut off. He came back with a short hair cut all over, no curls to be seen. When I called the next day to calmly express that I was disappointed at the result, the management was rude, saying things such as, "We can't glue his hair back on!" and "We cut his hair" and "If you were that specific about it, you should have come in here yourself!" I actually had been very clear in my very simple instruction, saying the exact same thing I have the several times I have taken him there - I had faith in them that it would be okay. I was very wrong indeed. It took me several attempts to actually be able to express what I was trying to, because I could not get a word in. And every time I tried, I was cut off with another rude attitude of "We can't glue his hair back on!!!", and similar comments in a very loud and snappy tone. They blamed me for not putting my wishes across clearly, but also told me of being too specific. They also told me I had instructed things that I hadn't, saying I had wanted it cut around his ears and blended through the back, which is exactly the opposite of what I wanted. They did let slip through the phone call that they saw his private school uniform and went by what they thought the school rules would be. So this was all very contradictory and it is not their place to make assumptions about my son's school - they have no such rule. At the end of the day, the haircut was fine if that's what I wanted. If he didn't have beautiful curls I wanted to keep. But in the end, I'm reasonable enough to realise that hair grows. The cut was bad, but the phone call was a hundred times worse. Even though I was very disappointed my son's hair cut was such a disaster, I wasn't calling to tear shreds off the management, I simply wanted to express my dissatisfaction. I never even wanted to end up in the position I am now where I feel I can't go back. I actually got off the phone and burst into tears, because I was so upset at being treated this way and their refusal to even hear my very valid complaint, which I only wanted to put across in a respectful way as feedback. The management ended up snapping an offer of a complimentary hair cut as compensation, but I will not be setting foot in that place ever again.

    2 months ago

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