Dh Steineck Co

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  • Ropable  Newbie   1 review
    At 2pm Wed 11 Aug I called D. H Steineck and Co to install my new instantaneous gas hot water system. I live about 4 blocks from their registered address in Manning. They said sure no problem that they would be there at 10am the following day. I work full time and told them so, which was not a problem, they would invoice me the bill. I arrived home at 6pm that night to find that nothing had been done. As a long shot, I called their number (9313 1083) and someone answered. They were very polite and explained that they were down a plumber that day and that they had tried to call me on my mobile phone. I guarantee that nobody from D H Steineck and Co had tried to contact me at all that day. They gave me the plumbers number so that I could contact them directly to ask what had happened and they said that they may not answer because they don't answer unknown phone numbers. I try calling, sure enough, no answer. I call them back and ask if the can call the plumber. They do so, then calls me back to say that they will answer their phone if I call the plumber now. I ask them to please call the plumber and tell them to give me a call instead, seeing as 'I'm their valued customer'. They try to call the plumber then calls me to explain that the phone is now off. I have never been so appalled at the customer service I received from this company, and recommend that NOBODY ever uses them

    13/08/2010

  • Monday:
    8:00 AM-5:00 PM
  • Tuesday:
    8:00 AM-5:00 PM
  • Wednesday:
    8:00 AM-5:00 PM
  • Thursday:
    8:00 AM-5:00 PM
  • Friday:
    8:00 AM-5:00 PM

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