I can actually attest to the non-existency of the customer service in this Dick Smith store. Having visited this store for several times across the year, I hardly receive any greetings or assistance from the staff. And when you do ask for it, it felt like they made it your fault that they could have gotten so busy.
They are hardly aware of any kinds of Dick Smith promotions -- and in numerous occasions I had to have words with the management and they too could only refer the matter to the head office just so that they could get rid of me.
When asked for the name to refer to for my correspondence with the head office, the staff had the audacity to talk back and mocked me, saying that they would also give me their address and phone number.
I think it is only a matter of time before someone take a legal action against these inappropriate behaviour.
I am rating this store minus 5 stars.