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Dick Smith's iconic consumer electronic stores stock a comprehensive range of TV & Audio equipment, photography, computers, printers & office equipment, portable navigation, games, mobile phones and home security.

Reviews of Dick Smith

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  • Easternian Local Star   472 reviews
    I can actually attest to the non-existency of the customer service in this Dick Smith store. Having visited this store for several times across the year, I hardly receive any greetings or assistance from the staff. And when you do ask for it, it felt like they made it your fault that they could have gotten so busy.

    They are hardly aware of any kinds of Dick Smith promotions -- and in numerous occasions I had to have words with the management and they too could only refer the matter to the head office just so that they could get rid of me.

    When asked for the name to refer to for my correspondence with the head office, the staff had the audacity to talk back and mocked me, saying that they would also give me their address and phone number.

    I think it is only a matter of time before someone take a legal action against these inappropriate behaviour.

    I am rating this store minus 5 stars.
  • funkybudha   7 reviews
    0 stars for customer service
    5 stars for warranty

    Super rude staff that almost managed to convince me that my pricey warranty was useless for water damage on my waterproof camera!
    Called the warranty number thankfully, very polite staff, got a full refund in a voucher in 3 weeks.
    Overall happy I got my money back, but on the floor the service is appalling
  • Mr. G.P Newbie   1 review
    this i found to be one of the most appalling customer service experiences, to begin with nobody seems to want to serve you and when they finally do its in an unsmiling and unenthusiastic manner. when they sell you the WRONG product you have to go through a multitude of rude staff until you get to the management who begrudgingly will refund your money. NO STARS FROM ME !

Dick Smith

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