I suddenly received no TV signal. Rick was able to come quickly, determined what the problem is, explained to me it was a small fix and not an antennae problem, fixed the problem, and charged me his minimum fee. Rick is a true professional who knows his stuff and honest about the size of the problem. My antennae is very old and I was warned that some antennae "experts" might recommend replacing it (pretty big cost). Rick tested and assured me the antennae probably will last a few more years. He even added that he won't charge me next time the same problem occurs. Impressive... Have recommended Rick to neighbours, friends etc...