Worst freight company ever constant damage and lack of care.
This is the only freight company that does not have any insurance when trying to speak to customer service about serious damage on 200k worth of freight they told me there is no insurance and I will have to wait 21 days to get a letter from them stating they damaged the freight for my insurance company , do you have any idea how much the excess is on 200k.
I wanted this #% of a company to pay the excess at least so I was passed though to the Sales Management mobile and left a message no return call for 8 days so I decided to call customer service again to get their mobile number and then called them all day until they physically picked up the phone.
The sales management acknowledged the message that I left for them but said they were too busy to call me back, I explained the situation their reply was that we had not packaged the shipment properly, they are not a common carrier, have no insurance, this was not their problem, get it from your insurance company, I am too busy to talk about an issue that has nothing to do with direct the goods were delivered weren't they and that's how the conversation ended no sorry , no care at all for a loss of our business.
By the way all our packaging is designed to stand heavy tonnage and moves across countries and sea packed exactly this way.
0 for this company we are no longer going to use them as the damages are too great.
About as bad as courier services can get, I've had experience using just about all of them and Direct is absolutely terrible.
5 Failed deliveries before my package was finally taken to my house, the driver said he had been here and left cards when in fact me and my entire family had been home on the days he thinks he attempted delivery.
The only redeeming quality which earns them half a star is their customer service I received via the phone, they had two numbers, the service at their main Sydney call center was absolutely atrocious and they basically told me I couldn't ring them due to not being the sender of the package even though I had my details and tracking numbers..
The other number however for the local call center was very helpful and they helped me eventually sort out all the problems and get the driver to deliver the package.
All in all, I highly recommend against using Direct as they are one of the worst courier services available in Australia.