Direct Freight Express

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Reviews of Direct Freight Express

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  • Johnathon921  Newbie   1 review
    About as bad as courier services can get, I've had experience using just about all of them and Direct is absolutely terrible.

    5 Failed deliveries before my package was finally taken to my house, the driver said he had been here and left cards when in fact me and my entire family had been home on the days he thinks he attempted delivery.

    The only redeeming quality which earns them half a star is their customer service I received via the phone, they had two numbers, the service at their main Sydney call center was absolutely atrocious and they basically told me I couldn't ring them due to not being the sender of the package even though I had my details and tracking numbers..

    The other number however for the local call center was very helpful and they helped me eventually sort out all the problems and get the driver to deliver the package.

    All in all, I highly recommend against using Direct as they are one of the worst courier services available in Australia.

    0.5/5

    3 months ago - 31/01/2013

  • beanboy  Local Star   320 reviews
    Such a friendly service, I've had these guys for 4 separate shipments and they called prior to their arrival to make sure I'll be home, and waited for me as one of the deliveries I was late for.

    5 months ago - 27/11/2012

    • zmichthien Newbie 
      I have to wait 30 minutes to talk to someone. I need to reschedule after realise my booking 3 days ago was not enter in to their system

      5 months ago - 05/12/2012

      REPORT

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