If you want a cheap service go ahead, but be prepared for countless phone calls to their 13 number at a cost to you, be prepared to be on the phone for hours, getting transferred from level to the next, getting different stories as you go along, each time having to run through the same trouble shooting that treats you like an idiot, for them to say in the end we will log a fault. Then the problems start, you could be charged or not, they book a time for a call out and no one shows up, which you have to chase up as to why, if you are lucky and they do turn up, the fault may or may not be repaired or only a temporary fix is performed, they will close the case as being fixed, until it falls over not long after and the whole saga starts again. 15 months into a 2 year contract, there has only been 1 month where I have not needed to contact customer care, the rest it is up to 10 phone calls a month. They don't keep promises, you will get one tech promise one thing but doesn't write it down, or you could try what I did, requested a copy of the recording as I was advised it was being recorded, but that recording magically wasn't available, they can't find it, maybe because I advised them I was taking legal action for them calling me a liar,if you are one of the lucky ones good on you, but like the name they are as rare as Dodo's. One bit of advice don't try to tell the trouble you have on their Facebook page, the truth is not liked and your comments will be deleted and you are banned for life with no warning or explanation, make too many complaints on their complaints website page, well they don't get answered either, even if you are reporting a fault.