Dons Fencing

mark_c  Newbie   1 review

In terms of the quality of the fence they delivered, I would say it's ok. However, dealing with them was an awful experience. Firstly, they overcharged my fencing payment (through their mistake), and then they would tell me they would send out a cheque, but I have been calling them for months on end and I still haven't received my cheque. The staff who answers the phone is rude and dismissive. Keeps telling me they're busy and will call me back, but never does.

Do yourself a favour, don't waste your time with this company.

kytty  Newbie   1 review

Fence/workmanship - 4 stars
Rude Admin who called my work, demoralised a staff member of mine who couldnt hear correctly, threatening default over $200 that they undercharged on my last fence, (whilst they were holding my $500 deposit for the next fence) - 0 stars

john_o  Newbie   1 review

I would like to balance these reviews by saying that Don's Fencing was not the horror story of the previous posts. My fence was completed in good time; to a good standard; and, at a good price. I won't say that Dons Fencing is perfect - in my opinion there was a lack of communication at the outset, which made me apprehensive after reading the earlier posted reviews. However, after making a couple of calls of my own and opening the communication channels after I was issued with a fencing notice by Don's Fencing I was comfortable with hiring them to do my side fences and wing fence. The customer service person provided satisfactory service and was helpful, and the final product was of a good standard, too. I think this contractor is fine for those seeking a good value, standard paling fence.

skipton  Newbie   1 review

I would start by confirming the responses below - the fences dont meet our expectations or requirements. We agreed to pay on completion of the work and as we do not believe the job is complete , we delayed paying the invoice until the contract was complete. They engaged a debt colection agency to pursue the debt. They currently hold further deposits and when we requested that they finish the work that remains outstanding we are informed that they are ont to it. They have been on to it for a long time. I could not in all honesty recommend this contractor to anyone.

RVMK  Newbie   1 review

Would start by saying pay a little extra and get better service and quality!!!! I would NOT reccomend Dons Fencing to anyone as the service was worse then terrible. It took 4 months for them to complete one fence and had no sence of urgency when we moved in and had no fence up when it was due to be done a week before we moved in. There was no communication between us and them and had to have them come out several time to complete the job. They would NOT return calls and always had excuses as to why things were not being done. The fence was unstable and had to get them to come back again to fix as well. Also they reported us to Debt collector without any warning or notification.

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  slpmtt Newbie 

  Couldn't agree more! They are not even cheap! They reported us to Debt Collector too even after we informed them as soon as we found out their terrible job, with request that they come back to fix it before we will pay. Poor service, poor attention, poor communication, poor quality, if I could, I would not even give any star rating! They don't even deserve half star rating!
  
  Oh btw, we were sort of threaten when we wanted to bring the matter to the govt body. We were told to take the $100 discount as bringing the matter to other party will only bring more cost to US as they did not break any law, hence, it will be our lost to pursue it . . . and we still have to pay first even if we bring the matter to third party . . .
  
  If only there is a way to bring this to justice, shut them down or something to stop them from taking advantage of people!!

  2 years ago

  REPORT

slpmtt  Newbie   1 review

There were lots of issues and require a lot of follow up from the customers' end due to :
Terrible communication in Don's Fencing
Contractors not taking care of customers' property

Their aim seems to be to do the job when they can, do quickly without even letting you know when, and not care about your property.

The fence is up and looks average. And of course, only time can tell how good and how long is the fence is going to stay upright as it is now.

If you have children or pets in the garden, you have to be careful too because there are nails sticking out about a length of a thumb on the posts near the ground. That is a 30 seconds job you as customer can do at your own time and risk according to them.

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  Benadine  

  Thanks for that info! I know not to ring them!

  2 years ago

  REPORT