Drymaster has been operating since 1990 and is a network of owner operators servicing Sydney, Melbourne, Brisbane, Adelaide and Perth.
Our owner operators take pride in their work ensuring quality of workmanship for you the customer.
Drymaster Carpet Cleaning offers the following services:
- Carpet dry cleaning
- Carpet steam cleaning
- Heavy duty industrial carpet cleaning
- Fabric sofa cleaning
- Leather sofa cleaning
- Tile and grout cleaning
- Water damage restoration
- Urine treatments
- Spot and stain treatments
- Rug cleaning
- Anti allergen cleaning
- Mattress cleaning
Mention you found us on TrueLocal when you book and receive a free bottle of stain remover. (Value $19.00)
Reviews of Drymaster Carpet Cleaning
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Drymaster staff just cleaned my carpet at my Campsie home today.
They are very nice and honest people. Also good work quality. I highly recommend to use this service. Thank you for the good service and I will use it next time.
Had the carpets cleaned yesterday, staff arrived late but did call to advise beforehand. I asked if the carpets would be vacuumed prior to cleaning but was advised that wasn't required. Was told the carpets would be dry within 6-8 hours, however after 20 hours they are still damp. I would use the dry clean method next time and not steam clean. The whole job only took 45 mins for 4 rooms and a rug so not sure how thorough it was as some stains are still present, however I was advised that not all stains could be removed prior to commencing.
Hi Steve, thank you for your review. Yes we were running late and thanks for pointing out that we did call you and advise you that we were running late. Our steam system does have a vacuum in the cleaning process so we do not always need to pre vac. Yes it does normally take only 6- 8 hours to dry and 20 hours seems excessive. I am making inquiries as to why this happened. A job with 4 rooms and a rug would normally take just over an hour but because your premises was cleaned with a 2 person team 45 minutes would also be normal. Yes you did have some permanent staining which was pointed out prior to commencing.
Hi Mark, they were definitely still damp after 20 hours hence my comment about using the dry clean method in the future. With regard to the stains I pointed them out to the operator who didn't say they were permanent only that he would 'try' and get them out. I feel if he'd spent longer doing the job that the end result would have been better. Thanks
I would like to give a special thank you to Vic an his team who recently assisted with a flooding emergency in my apartment.
Vic was courteous, punctual, efficient, professional and very understanding.
Based on Vic's service levels, I have recommended your company to many of my friends and colleagues.
I recently contracted Drymaster to steam-clean both a micro-suede lounger suite and a 2 BR apartment. The quote was mid-range. Certainly not the cheapest and also not the most expensive. The contractors spent about 90 mins on the lounge suite and did a fair job. They then spent around 70 mins steam-cleaning the entire apartment & rugs. The original carpet cleaning job was appalling.
I was told dirty marks in traffic ways which had not been removed were 'ingrained' and that spots cleaning I had previously performed myself had 'bleached' the carpet when I pointed out that the spotted areas could still be seen because the operator had not cleaned the surrounding dirt. Both assertions were complete rubbish, indeed intentionally misleading, which I proved by prompting spotting out dirt in areas supposedly 'cleaned' by Drymaster.
When I said I was not going to pay the invoice for the carpet cleaning, the operator after a heated exchange remained back for a further hour and did a marginally acceptable job redoing all the areas where I could still see dirt. Certainly the areas I disputed were much cleaner after repeat cleaning.
My frustration is that many customers would simply accept the rubbish that the original job was as good as they could do. Fortunately I have had quite a lot of experience using supermarket steam machines such the Britex and I know exactly what dirt is ingrained and what is not. I'm also a professional scientist and can call out intentionally misleading claims such as the assertion that spot cleaners I used contained bleach which they do not. Indeed the difference is colour was simply the fact that the carpet had returned to its original colour in the areas which I had spot cleaned which was evident after re-cleaning.
And overall it was still not the job that I know I could have obtained myself with a supermarket steam cleaner. Which is what I will probably use next time if my experience with Drymaster as 'state of the art' professional carpet cleaners is anything to go by.
From Drymaster management. Hi Gary, the technician Johnny spent 4 hours cleaning your carpet and upholstery at your premises. You have used a supermarket type spot cleaner yourself to clean spots on your carpet. Because these supermarket spot cleaners contain bleach they will always leave a brighter or "clean" spot which is much brighter than the chemicals we use to clean your carpet. We use very effective bio cleaning chemicals which in no way carry any brighteners or bleaching chemicals. Without naming brand names the carpet cleaning industry frowns on those supermarket type stain removers because they contain brighteners and bleach chemicals. The scenario of the spot remover that you have used happens often and is more prominent after carpet cleaning. Johnny also stayed at your premises and re cleaned any areas of concern until you were satisfied. He also applied $65.00 worth of carpet protection free of charge. If you have any areas that need re cleaning call us and we will return
True, the technician remained back for a further hour, but only when I disputed the quality of the work and indicated I would not pay the invoice for the carpet cleaning. Even after this time the carpet cleaning was minimally satisfactory as I indicated, certainly not the quality of cleaning I know (& have) achieved myself with a supermarket machine in spite of what the professional carpet cleaning industry may think of these. I also dispute absolutely that the spot cleaner I used contained bleach. The product I used is certified NOT to contain bleach, ammonia, chlorine or acid and frankly if the spotter had bleached the carpet, this could not explain why the spots faded (yes, in some cases completely) in areas which were re-cleaned by the contractor. My point in lodging this review is that it should not have taken my persistent remonstrations in order to obtain a reasonable outcome. This is why I will not use Drymaster again and why I cannot recommend your business.
NOT impressed with Drymaster Carpet Cleaning. The technician was rude, didn't do a good job and said I moved furniture to "uncover" a spot that they missed cleaning when I called them back about it (which I did not, it would have been physically impossible to move the furniture with the way the furniture is arranged). When I called up the franchise to lodge a complaint, the staff said that will discuss it with management and someone will call me back with a resolution. No one did. 1 week later I called them back and staff said that need to talk to technician to hear his side of the story but didn't give me a reason for why no one called me back. called back to say that staff done best, I moved the furniture and that there's nothing they will do about it. I told them that I was not happy with the outcome, will not be using their franchise again and that I will let my friends know about my bad experience. SERIOUSLY NOT IMPRESSED!
From Drymaster management. Their are 2 sides to every story and unfortunately you have left out a few facts from your side. The franchisee Vince has been with us for 5 years and we have never had a complaint about him being rude. You do have a couple of minor stains (soy sauce) that are permanent and did not respond 100% to treatments. Vince did come back to your premises a second time at our expense and re cleaned the area of concern and asked you if you were happy before he left. After you called yesterday and said you were still not happy you declined for us to call to your property for a 3rd time to address any concerns. If you would like to call us our offer still stands to return to your premises to address any concerns.
It wasn't the soy sauce area that was the problem. He missed an area next to the bedside table and when he came back, said I moved the bedside table to uncover the spot which we did not and would have been physically impossible to move without moving the queen size bed as well as the 2nd bedside table along. He then sprayed some chemicals on it and gave it a brush around (which kinda really just spread the dirt around and it really didn't look much cleaner) and asked me rather rudely whether I was happy with that. I was not at all comfortable having him in the house at the moment so just wanted him out of there. When the operator asked me whether I want him to come back to fix it, I told her that I was not comfortable having him back at all and she said she'll speak to her boss and someone will get back to me but no one did. The other thing I took offense to was that the operator called me a nutjob and hung up on me.
From Drymaster Management. I have checked our phone recordings and found no evidence of our staff calling you a nut job. I have no interest in commenting on this matter any further as your allegations are not correct.
I had my carpet cleaned along with my lounge suite and the results were great! Mike (the technician) was polite, friendly and communicated very clearly regarding expected results with the steam clean and arrived on time (within the 1 hour time frame given). Will definitely use this service again!
Drymaster were the first and only company I called. I phoned them because of the positive reviews on this site. I chose them because the lady who handled my call was friendly and happy to answer all of my questions; the quote seemed reasonable; and I was able to get an appointment within days.
I was very pleased with the service. I was given a 2 hour window and the technician arrived on time. He was polite and efficient. I chose steam cleaning and the carpet has come up really well - the stains are gone. And I paid the price I was quoted.
I won't hesitate to call Drymaster the next time I need my carpets cleaned.
A quick follow up to my earlier review a few months ago. I've had occasion to use Drymaster services again, and once again they did a fantastic job. Perfect service over the phone and follow up via email. Technicians who arrived on time, were friendly, and did a great job.
Happy with the price, happy with the service. Keep up the great work everyone at Drymaster.
Gotta say I was impressed from the minute my call was answered to when the technician left. My booking enquiry was taken in a friendly, professional way. All relevant details confirmed back to me, and everything happened exactly as promised.
The technicians arrived early in fact (called first of course), they were friendly, prompt, and worked well together to get everything clean. They were very respectful to not throw heavy equipment around, and took care to avoid marking walls etc as they worked in my tight terrace space. Also, it's a little awkward to say... but here goes... carpet cleaning can be hot, hard work - but the guys turned up fresh & well presented.
So, big thumbs up from me. Carpet, sofa & big 'ol smelly rug now look great. Thanks Drymaster.