Drymaster Carpet Cleaning

SydShopper  Newbie   1 review

Drymaster were the first and only company I called. I phoned them because of the positive reviews on this site. I chose them because the lady who handled my call was friendly and happy to answer all of my questions; the quote seemed reasonable; and I was able to get an appointment within days.

I was very pleased with the service. I was given a 2 hour window and the technician arrived on time. He was polite and efficient. I chose steam cleaning and the carpet has come up really well - the stains are gone. And I paid the price I was quoted.

I won't hesitate to call Drymaster the next time I need my carpets cleaned.

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  Mark.S  

  From Drymaster management.
  Thank you for your positive review, I have passed on your comments to the technician who visited your premises and the call centre staff who took your call.

  1 month ago

  REPORT

Brad Tee  Local Star   43 reviews

A quick follow up to my earlier review a few months ago. I've had occasion to use Drymaster services again, and once again they did a fantastic job. Perfect service over the phone and follow up via email. Technicians who arrived on time, were friendly, and did a great job.

Happy with the price, happy with the service. Keep up the great work everyone at Drymaster.

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  Mark.S  

  From Drymaster Management.
  Thanks Brad for you comments on our service. I have passed them on to the technician who called to your premises. Thanks, Mark.

  11 months ago

  REPORT

D3  Newbie   1 review

I rang up to organise an anti-allergen cleaning of my apartment. The staff on the phone was helpful, and booked an appointment for 2 till 3 the following saturday. Seemed simple enough, what could possibly go wrong?

I put the day aside to give my apartment a really good clean. At 10.45 I was given a call from one of the staff, saying there was an admin mistake and that they HAD to clean my apartment asap so that they could go to another job in some other suburb which fit their schedule better. I explained that I was out of the house (getting cleaning products), at which point they said they would wait at my apartment until I got home.

Once I got home, I began to prepare my apartment for the cleaning. De-contaminating an apartment of allergens is no easy business and has to be done in the right order, ie. wipe down surfaces and walls etc, THEN clean the carpet. Unfortunately I didn't have time to do all this, and while I was preparing my apartment one of them stood in the doorway and stared me down until I was done.

After explaining my frustration to one of the workers, I received a comment that really shocked me: "You should have done all this yesterday". Yea, right, because it's my fault!

Stay well away, unless you like your schedule being messed up (see comment below).

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  Mark.S  

  From Drymaster management;
  Hi Dave, thank you for your comments. We have been trying to contact you without success to verify your comments. There are 2 sides to every story so I will give ours. Yes we did call you to say we were running early and your reply was "I am at the shops and I will meet you in 20 minutes" If you did not want us in 20 minutes we would have been happy to call in the afternoon, you just needed to confirm this when we called you. On arrival you asked us to clean a mattress free of charge which we declined. You also asked us to clean the walls which we do not clean as we are carpet and upholstery cleaners. I apologize if the technician's comments offended you and he has been reprimanded for his actions. The technician has been with us for 14 months and his comments were out of character. I understand you were happy with the quality of the job and if we did not meet your expectations please contact us and we will be happy to return to rectify any problems.
  

  11 months ago

  REPORT

HiFalutin'   39 reviews

Gotta say I was impressed from the minute my call was answered to when the technician left. My booking enquiry was taken in a friendly, professional way. All relevant details confirmed back to me, and everything happened exactly as promised.

The technicians arrived early in fact (called first of course), they were friendly, prompt, and worked well together to get everything clean. They were very respectful to not throw heavy equipment around, and took care to avoid marking walls etc as they worked in my tight terrace space. Also, it's a little awkward to say... but here goes... carpet cleaning can be hot, hard work - but the guys turned up fresh & well presented.

So, big thumbs up from me. Carpet, sofa & big 'ol smelly rug now look great. Thanks Drymaster.

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  Mark.S  

  From Drymaster management; Thank you Brad for you reveiw on our 2 technicians Peter and Benjamin who visited your premises and also to Carolyn the call centre member who took your call. I have passed on your feedback to them. Carpet cleaning is a very physical job and the encouragement you have given them keeps them positive and proud of their work.
  Regards, Mark.

  1 year ago

  REPORT

  2 reviews

I had my carpet cleaned last week and I can't believe it's my carpet! Three men arrived on time, were very polite and completed the job very quickly. I live on a 4th floor apartment and I did specify this in the booking and was clear about how heavy the staining was and I was quoted a fair price. I did get two more quotes and Drymaster was about $20 more expensive but I went with them anyway and I am so happy I did. I can't get over how clean and fresh my carpet is, it has not been cleaned in over 2 years and had extremely heavy stains. I would certainly use and recommend Drymaster again.

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  Mark.S  

  From Drymaster management. Thank you for your kind words regarding our technicians. The 2 technicians that visited your premises were Craig and John.
  I will pass on your comments to them. Regards, Mark.

  1 year ago

  REPORT

jasmin28  Newbie   1 review

had my carpets and leather lounge cleaned yesterday by mike. happy with the job and mike had a nice new van and clean machines, took his time, didn't seem to rush the job like other cleaners i have had. i would recommend drymaster.

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  Mark.S  

  From Drymaster management. Thank you, we have passed on your reveiw to Mike who is the technician for the Epping area. Regards, Mark.

  1 year ago

  REPORT

ab2010  Newbie   1 review

Last week I had booked Drymaster for my new house (Wentworthville) after reading the reviews here. On booking I mentioned that it is a 1st floor unit and they quoted me the price mentioned on their website i.e. $135 for a 3 bedroom empty unit. When the person arrived at the place; he said that there will be an extra charge as the unit is on first floor. Even though I mentioned that its a 1st floor apartment while booking; they said that a standard 1st floor has only 8 flights of step and mine was 15-20 step and I should have mentioned the number of steps while booking. In the end I had to pay the extra charges. Also never received the free bottle of stain remover as mentioned in the their above advert.

Though service was good; I suggest clarifying the charges beforehand else you might end up paying more you expect.

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  Mark.S  

  From Drymaster management ; When you booked this job you were asked "what level is your unit on and how many flights of stairs". Your reply was "one flight of stairs". When the technician arrived onsite it was in fact "2 flights" of stairs. Drymaster does not charge extra when a unit is only 1 flight of stairs from the ground floor. We do charge extra if your unit is on or above 2 flights of stairs due to the heavy equipment being carried up 2 flights of stairs.
  We explained this to you on the telephone and the technician also explained this to you before he started the job. He also gave you the choice of not proceeding with the job. Our technicians will allways clarify the price before they start the job especially when the job description differs from what was said over the phone to when we actually turn up. I hope this clarifies any misunderstanding. We are currently out of stock of the free spotters and your free bottle of spotter will be delivered within 7 days. Regards, Mark.

  1 year ago

  REPORT

Adbri  Newbie   1 review

After a serious electrical storm last night, I called the team at Drymaster first thing this morning, and they had a 2 man team on site in 2 hours.
The men from Drymaster Cronulla showed an extreme amount of knowledge, and professionalism. And the job they performed was very thorough. They have even organised a follow up inspection.
I am very pleased with this great service.
We have used Drymaster at least 3 times now, and I would definately recommed their services.

bargn$hopa   35 reviews

Got really excited when I found these guys on TrueLocal, then went onto their website to find they are 'Australia Wide'. Then was shocked to find out that their not and unable to service the Central Tablelands Area of NSW. Not to worry. Their customer service was great with a member of the team replying to my quote quickly and letting me know that they cannot help. I will keep these guys in mind though if I need any jobs done in Sydney. Thanks anyway.

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  Mark.S  

  Thank you for your positive comments on our customer service team, we are proud of them. We do service Sydney, Melbourne, Brisbane, Adelaide, Perth, Gold Coast, Newcastle, Central Coast, Wollongong and coming soon Canberra.
  Mark S.

  1 year ago

  REPORT

Ruby Smith  Newbie   1 review

I have used this company on 3 different occasions over the last couple of years. Each job was done efficiently and I was very happy with the results. I highly recommend their services and will continue to recommend them.