Eastfield Natural Food

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Reviews of Eastfield Natural Food

  • tashas
    tashas   4 reviews
    I have been shopping there for a few years now and have had great service from Dennis and his staff. The range is fantastic for food, personal care and natural medicines. He goes the extra mile with any health queries and is genuinely interested in the health of his customers. My otherwise very shy 3yo daughter insists on being able to say hello to Dennis whenever we go in there.

    1 month ago

  •  Newbie   1 review
    Put simply, Eastfield Organic NFM offers the worst service I have experienced as a consumer, ever. Unfortunately one of the managers has some serious anger management issues, and finds it somehow appropriate to scream at customers.

    My partner and I had come in 2 hours after closing time to collect some apples. The apples were already put aside for us, and upon calling up to ask a question, we were told that they were technically 'closed', however were still busy and that it would be fine for us to come and collect the goods by 4pm. For this we were very grateful.

    When we arrived to the store, at 3:45, some other customers also went in and started shopping around for various goods, so naturally I thought it would be ok to buy more than just apples. I wanted to know where to find the Miso, and asked the manager.

    Upon doing so, in absolute anger, I was told "We are closed, we've put aside the apples for you, you can't have anything else". I asked about the other customers who just came in and were browsing the store, and that person proceeded to yell at me "They shouldn't be shopping either. We are closed, don't you understand? We are closed, we are closed, WE ARE CLOSED".

    My partner very rightfully told her that was terrible customer service, and that person had no right to treat someone like that, to which we were yelled at, this and that, said "just buy your apples" and then walked off.

    Now whilst I can understand a store being closed, what is so infuriating is that we were told one thing and shown another, yet other customers were allowed to go about their business happily.

    Either you are open, or you are not. It's not like we were forcing their doors open.

    This was such an unfortunate experience for us, as the anger came out of nowhere and gave us a real shock.

    We won't return to this business, and the many friends of ours who shop there will no doubt find other alternatives also.

    1 month ago

  • russnlp
    russnlp   6 reviews
    At last a place where you can by delicious organic foods at a reasonable price. Dennis and his crew have a great range of fresh fruit & veggies, grains, nuts, and all the other yummy healthy stuff you could ask for. We recommend Eastfield Natural Food to all our coaching & nutrition clients.

    1 year ago

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