I also received a gift certificate; since I am unfamiliar with these kind of services the person who gave it to me had thoughtfully stapled a price brochure to the certificate but had unwittingly covered up the expiry date. Turns out at this place the voucher only lasts 6 months, not the 12 you would expect. Due to unavoidable circumstances (juggling unwell elderly parents, full time work, volunteer work, children & grandchildren, Christmas) I was unable to find time earlier to use the voucher. When I finally had a breathing space this week and decided to redeem the voucher and took the price list off to see what was offered the expiry conditions were finally revealed. I went and spoke to them, I offered to have just a massage (no consumables / no product) and to come at an off-peak non-busy time but they claimed they couldn't honour it because they have not record beyond 6 months. This voucher was for $100 which is not a small sum. They have effectively taken the money and given no service in return, not even offered to honour even part of it. Zero stars- in fact if it were possible I would give a negative rating. I will be passing this feedback around to everyone I know.