Further to my review above, the staff member in question rang to apologize about our abysmal experience. She explained that something out of the ordinary had occurred and that she was very sorry that we were exposed to the situation. She also offered to compensate us with products to make up for the unpleasantness. I may return visit in future to see if there is an improvement. I am however impressed by her recognition of the issue and her professionalism in following up with an explanation and apology.
Decided to have my hair cut while on holidays. The stylist, Beck, was amazing and totally transformed my look. However would never go back as a staff member constantly hounded the stylists to push products on customers and brought one young girl to tears when she underquoted my husband (costs were already astronomical). Don't know how they keep staff at all. My sympathy to the lovely hairstylists.