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Elio's Trattoria B Y O

RATING
2
REVIEWS

Directions

2796 Logan Rd
UNDERWOOD, QLD, 4119
local (07) 3841 3... local (07) 3841 3666
Restaurants

Reviews of Elio's Trattoria B Y O

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louisek74 Newbie 1 review
Extremely disappointing - when attempting to redeem a Living social voucher, I contacted them today to make a booking and although the restaurant had spaces available, upon advising that I had a voucher, the staff (who claimed he was the management) refused to take my booking saying that I had to give 24hours notice to make a booking using a voucher. I advised that nowhere on the voucher does it state that I have to give 24 hrs notice when making a booking.

He claimed the point -

Merchant cancellation/re-scheduling policy of 24 hours applies;
voucher subject to forfeiture.

as being the condition he was referring to. I advised I was neither cancelling or rescheduling, I was simply making a booking to use the voucher and nowhere on the voucher did it state that I had to give 24hrs notice to do this. The staff stated that as he is the management he sets the conditions and will not accept my booking. He told me to take it up with Living social. To make matters worse - although we were intending to use a voucher (that we had already paid for) in part for our meals we were also bringing 4 other Family members who were intending on paying full price for their meals.
I found the management very rude and confrontational and I no longer have any desire to ever eat at this restaurant. I will also be advising on my Facebook page (with over 300 Friends many of them locals) of my experience. I will also share this experience with all of my personal and professional contacts.

I am absolutely astounded that a company obviously using the Living Social website to increase their profile would blatantly treat potential customers in this way by inventing terms and conditions that are not stated on the voucher whenever they feel like it. I have attempted to complain directly and they have ignored me. I commented the above on their Facebook page and they deleted it and then blocked me so obviously they are not concerned with my complaint and are happy to turn good business away.
1 day ago
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Spricket 14 reviews
I have been here three times after recommendations from friends. The menu is broad, and the children are allowed to select any pasta (or pizza, if I recall correctly) as a children's serve, which gives them much more variety than is usual on a children's menu.

The garlic bread is divine (being pizza bread filed with cheese calzone style). They offer gluten free pasta with any sauce - all sauces are gluten free. The food is delicious and good value.

They are particularly family friendly, the owners are always welcoming and children are offered a ball of pizza dough on arrival to shape, which is later returned to them baked. The meals can become a little slow to arrive when the restaurant is fully booked, but staff are always attentive.
3 years ago
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