i had to use them because the RACV referred me onto them. They were rude and couldn't care less about me or my car. Told me they needed my car for 5 days when a minor dint should have been fixed within 2 days. Then they told me they would call when ready to no avail. I had to follow it up myself and noone could give a stuff. Plenty of businesses around who provide great customer service and make you feel welcome.