i didnt have any beauty things done here because of all my other bad experiences with other Essential Beauty stores, but I thought I'd pop in here to look for a ball for my bellyring, no one was at the front of the store, and I can hear people talking down the back in one of the rooms and having a laugh or two over something.. i made a lil noise to make show i was there and nothing ... when someone finally came out, she came across as unapproachable and not well-mannered or helpful. Will not go back to any EB Salon again.