Exoticar Euro Luxury Hire

miles100  Newbie   1 review

Thank you so much Theo for offering me the best Luxury car in Melbourne for our wedding day. And your world't first Merc Limo is amazing. Your Merc made our occasion more special. And it was a great pleasure to get to know such a humble human being with high level of customer service skills. I'm will recommend Exoticar to any one who is looking for the best quality cars.

How1roll   2 reviews

The worst customer service EVER! While trying to arrange bridal cars for our wedding, I found the car that I really liked on this company's website. So I called them on Monday and asked if I could tentatively book the vehicle and arrange a time to inspect.
"No problem" was the response. We made a booking for Thursday (today). This morning I get a voicemail message advising that somebody else has booked the car in the meantime.
What! What part of 'tentative booking' do you not understand???
When I called back to find out why I wasn't even given first right of reply, they dismissed my enquiry with a "we don't do tentative bookings"...
They obviously don't need the business as they made no effort to apologise for their mistake, leaving me to go back to square one and find cars through someone else.
Spread the word people!

• 

  khawaja  

  Hi There
  I am one of Melbourne's finest taxi Drivers
  Give me a bell if need be - You will not be disappointed. On time Every day
  
  Pete 0412324772

  1 year ago

  REPORT
• 

  Theo D Newbie 

  Dear Sir, as manager of Exoticar - you had made an enquiry!
  
  We do not have tentatives for that reasons. We would appreciate, getting the facts correct! You made a time to view the cars. And in the meantime, someone else booked it. We pride ourselves, on the utmost service. Bookings, are placed thru the internet, phone or our referral services with our suppliers. A booking is only made with a credit card. I'm sorry, you felt that way.
  
  Kind regards,
  
  Theo Dimokranitis

  1 year ago

  REPORT