I have been coming to face today for more than three years and consider myself a very loyal client. I was always happy... Until last week. I usually always come in and get something done and walk out feeling great. But last week I went in for a consultation and decide (for the first time) not to have any treatments as I was still unsure. Not only was the nurse rude to me, but the nurse lectured me and said that I had wasted their time and that my appointment could have been used by someone who was actually going do something. They assumed I was going to go ahead with a treatment even though I only booked a consultation!!!!. I explained that I was a loyal client and that it should be ok for anyone to change their minds. The nurse pressured me into completing a $900 treatment which I declined. I have never written a review for anything before but I am so shocked that I needed to write this review. Very unhappy. Never going back. They have lost a client.