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After stuffing me around for several days I had the following highly stressful experience with these people the day before a rental inspection while I was very sick: *Took photos of inside my house without permission (my son caught them) when I asked them why they were taking photos they denied doing it. The company later admitted that they had taken photos. They are liars. *Cleaners were here for just over two hours and didn't finish the job. Floors were sticky after theyread more
Extremely bad service. No stars. Cleaner arrived to carry out steam clean service and doubled the price quoted, despite Fantastic Cleaners having done the job previously and at the quoted price. Response of Fantastic Cleaners to this situation was horrendous. Despite my being a regular user of their service for 3+ years, including having domestic cleaning through them, no effort was made to resolve the issue. Staff member dealing with my concerns over the phone was rude,read more
Dear Thornbury resident 2, Once again, we would like to offer our deepest apologies for the trouble you experienced with our Staff yesterday. Actions have been taken about it thanks to your feedback. One of our Customer Service representatives will be following up on your case as discussed yesterday. Kind regards, Fantastic Cleaners Melbourne
I recieved a diabolical service from Fantastic Cleaners Melbourne. I was constantly given mixed messages from various members of the administration team about what tasks the cleaners would be prepared to do. Then the clean was then cancelled last minute. I was offered a 10% discount to rearrange the clean for another day but decided to find a more reliable and professional company.
Dear RebeccaDeal, Thank you for taking the time to share your feedback with us! We are sorry for the inconveniences and the impression you were left with. It is in our best interest to perform the cleaning session you booked us for as that is what the company is about. Please accept our apologies once again for the situation with the key and theread more
Absolutely terrible service - returned home to find that the cleaners have broken the outer door to my house. It's been completely force done off the hinge. Rang to complain - completely denying it - even though i left the house shortly before they arrived and the door was fine. Would absolutely not recommend this service to anyone!
Dear Emma1987, Thank you again for the time spent discussing the matter, and please do let us know once you are ready to have the handyman. Please accept our apologies for the situation, and hopefully, this will all be resolved soon. Kind regards, Fantastic Cleaners Melbourne