I booked 2 cleaners for 2 hours at $180 to help me clean the house at the end of our lease as my partner had broken his hip a week before and was in hospital! I just needed a hand with the oven, floors and cupboards I couldn't reach. The management on the phone tried to sell me an end of lease cleaning at $300+ but I didn't want it.
They changed the time of the appointment the day before which meant I had to change my whole day around. 2 nice staffs arrived and asked what the priority was as they may not get it all done in 2 hours! I said floors, cupboards and oven. They phoned the management who then spoke to me very rudely, talking over me and not listening. The management said it would take longer and wanted another $135 from me. I was so angry ! I told the management I would do the vacuuming myself but then still said it would be too much work!! I insisted on the original deal and vacuumed myself. Even though I had told them I wanted the floors and cupboard done as priority, I kept finding the staffs doing stuff like wiping down the front door and paintwork!! Never asked for that!
Look, the staffs were ok and did a nice job in the end but the practices of the very rude management mean I would never use them again or recommend the company.