Don't risk your bond by hiring these guys. Don't hire these cleaners. They gave me a quote of $165 (cash) for the end of lease clean of a studio apartment. They showed up 2 hours late, and then called me (I had already vacated & left Sydney) to say they now wanted $250 or would not complete the job. It was a Sunday afternoon & the last day of my lease -read more
Dear SophieMelb, Please accept our sincere apologies for any inconvenience caused. It would be much appreciated if you can come back to us regarding the situation itself. This way we will be able to resolve it accordingly for you. Thank you for your time and understanding. Kindread more
I have never in my life gone to the effort to write in a complaint, although, in this situation I need to. I cannot stress enough to people to NEVER USE THIS CLEANING COMPANY. I work in real estate and have dealt with many cleaning companies in my time but this company is by far the worst, both in cleanliness and customer service. An end of lease clean is whatread more
Dear Felicity_F, We apologise for the overall negative feelings that you've experienced as a result of our service and regret that it didn?t meet your expectations. Here is our side of the story briefly. The previous tenant of the property (who booked the service) and theread more
Didn't clean what I specifically asked to be cleaned - my place is fairly minimal and not that dirty so I think they thought they didn't need to clean properly. They also kept moving all my stuff around despite repeated requests to put items back ie would move ALL the glasses from one end of display shelf into the middle and move the artwork elsewhere;read more
The team from Fantastic Cleaners did an excellent job. They arrived on time, worked hard and were very thorough. When they left everything looked brand sparkling new again, we were 100% satisfied.
Dear Hayley.Sutherland, We are very pleased to have been so helpful and happy to read that we met your expectations. If there is anything else that we can help you with around your home or garden, please call us again. Kind Regards Fantastic Cleaners Sydney
Booked these guys for an end of lease clean on a rental. The team got in on time and left the property in such a good condition, our property manager asked for their details to recommend to others. Excellent job guys, will definitely tell others about your work.
I needed to get my house cleaned after doing some painting and minor renovations and after a few confusing calls with some other companies (who said they did this work, but the job was too big / small or they were too busy) I found these guys. From the first call I knew I had the right team. They were professional, knew what to ask to quote the job properly, andread more
Dear markzedz, Understanding how important time is, we are very â??gratefulâ?? for taking â??some of yoursâ?? to share your opinion â??online.â?? Because of customer`s satisfaction we push ourselves further every day, doing our best to provide professional â??â??and qualityread more
Used them for cleaning my home after a party and was left in a freshly new atmosphere. A lot of food spots were left on the carpet but they managed to remove them:) Thanks mates for being so kind and professional. Will use you again and highly recommend.
Dear stasto, Thank you for your feedback and we're really pleased to know you were happy with the service you received. We take a lot of time and effort to ensure the best possible service for all our customers so it's always good to know it was well worth it!