Fantastic Cleaners Sydney have built our solid reputation through being reliable, trustworthy and most of all professional. Our prices are low and their standards are high, Fantastic Cleaners are a one stop shop.
The guys are one of the best in the city. Yes, they surely need a little polishing and management in terms of the organization of the team but on the whole, they're doing a great job. We've used them three times already and I don't think we'd find a better company. We would surely trust them again with our home and let's hope there will be improvements in the mentioned aspects of their cleaning process. Another thing I like is the friendliness of the cleaners.
I think the company provided a very good service. I had them wash our windows and It was more than enough for our needs. The window area was not that big and the guys finished quite fast. Also, they had equipment which made their task very easy. Anyway, the glass is clear as day and brings lots of sunlight into our home.
My partner and I booked an appointment for a standard cleaning -- we had an inspection coming up and wanted our place in order. The night before, the company called to ask if it was all right to arrive half an hour late. I agreed, but impressed upon them the need to arrive no later than that time; I had to be at an important meeting shortly after. The next day, the cleaners did not show up on time (of course). And when I called to find their whereabouts, the company had no idea where they were. More than 4 hours later, they arrived.
That's not the end of it. Once there, the cleaners tried to sell me services I did not want, I declined and left for them to do their work.
Not only was the cleaning average (some areas were overlooked, others, namely in the bathroom, were completely missed), but I was telephoned the next day telling me I had to pay a parking fine the cleaners received -- another issue that was neither agreed to ahead of time nor should have been our responsibility. There was plenty of free street parking and if they chose to ignore the street signs, that should not be on us. I am still fighting with them to get this charge dismissed.
I have never been so inclined to review a company before, but this is clearly an exception. I am warning you, please, do not use Fantastic Cleaners... whatever you do. There are nicer, more professional, and more reputable services available.
Thank you for your feedback!
Please accept our sincere apologies one more time.
Please be advised that an e-mail was sent to you, summarising our conversation earlier today. As already mentioned we take full responsibility for the improper way your concerns were addressed. I can assure you that our dedicated team will concentrate on improving and get a step closer to providing the best customer service.
Please consider the suggested compensation options and advise us of your choice.
Thank you for your feedback! Please accept our sincere apologies one more time.
Please be advised that an e-mail was sent to you, summarising our conversation earlier today. As already mentioned we take full responsibility for the improper way your concerns were addressed. I can assure you that our dedicated team will concentrate of improving and get a step closer to providing the best customer service. Please consider the suggested compensation options and advise us of your choice.
I am happy to be your devoted customer. I was a little disappointed from the late arrival of the cleaners but apart from that the home cleaning went fine. They went through everywhere and almost nothing was missed. But anyway, for the money I paid, the service was excellent and I will be glad to book again in the future.
This cleaning team was wonderful. They were polite and friendly while enjoying their work. My carpets were dirty from some spilled drinks and tracked-in dirt but the guys managed to deal with the situation and our home is looking far better now.
In general, I liked the service. I live alone and need someone to take care of my home while I mind my own business. I have used these cleaners for the last two months and they have done everything exactly as I asked. The team has obviously been in the cleaning field for a while because they surely know how to react properly and deal with different domestic situations.
Last weekend I was just not in the mood for cleaning... I was tired from work and needed a break. The company came quite handy and did a wonderful job. A team of two cleaners came to my home for the carpet cleaning service I ordered and worked really hard for the following results. All in all, I liked their cleaning and will call again.
Everything went smoothly and I had a pleasant experience. The cleaning lady obviously had the right skills for the cleaning job. She also came with many professional-looking products which were unfamiliar to me. Anyway, my home was put to order and I think I will be one happy regular customer.
Booked them for the first time but nobody showed up. No call or notification. Rang up and their response was "Let me guess, nobody showed up?" Cancelled the appointment and will look elsewhere for reliable service which respects my time as I would theirs.
We are really sorry to hear that you had an unpleasant experience with us.
In regards to that and in order to discuss the details around this issue, our customer care department will contact you in a due course!
Thank you for your feedback!
I had a big stain on my carpet and I was desperate. I was sure that it would stay forever there but decided to give the company a try to get it out - I had nothing to lose. The technician arrived at my place and after some serious scrubbing and spraying., the stain came out. I am very happy and my carpet looks great and smells incredible now.