JettMcNab   3 reviews

The guys are one of the best in the city. Yes, they surely need a little polishing and management in terms of the organization of the team but on the whole, they're doing a great job. We've used them three times already and I don't think we'd find a better company. We would surely trust them again with our home and let's hope there will be improvements in the mentioned aspects of their cleaning process. Another thing I like is the friendliness of the cleaners.

Jai Mowbray   4 reviews

I think the company provided a very good service. I had them wash our windows and It was more than enough for our needs. The window area was not that big and the guys finished quite fast. Also, they had equipment which made their task very easy. Anyway, the glass is clear as day and brings lots of sunlight into our home.

KyleG  Newbie   1 review

My partner and I booked an appointment for a standard cleaning -- we had an inspection coming up and wanted our place in order. The night before, the company called to ask if it was all right to arrive half an hour late. I agreed, but impressed upon them the need to arrive no later than that time; I had to be at an important meeting shortly after. The next day, the cleaners did not show up on time (of course). And when I called to find their whereabouts, the company had no idea where they were. More than 4 hours later, they arrived.

That's not the end of it. Once there, the cleaners tried to sell me services I did not want, I declined and left for them to do their work.

Not only was the cleaning average (some areas were overlooked, others, namely in the bathroom, were completely missed), but I was telephoned the next day telling me I had to pay a parking fine the cleaners received -- another issue that was neither agreed to ahead of time nor should have been our responsibility. There was plenty of free street parking and if they chose to ignore the street signs, that should not be on us. I am still fighting with them to get this charge dismissed.

I have never been so inclined to review a company before, but this is clearly an exception. I am warning you, please, do not use Fantastic Cleaners... whatever you do. There are nicer, more professional, and more reputable services available.

• 

  FCSydney Newbie 

  Dear Joel,
  
  Thank you for your feedback!
  Please accept our sincere apologies one more time.
  
  Please be advised that an e-mail was sent to you, summarising our conversation earlier today. As already mentioned we take full responsibility for the improper way your concerns were addressed. I can assure you that our dedicated team will concentrate on improving and get a step closer to providing the best customer service.
  Please consider the suggested compensation options and advise us of your choice.
  
  Kind Regards,
  Fantastic Cleaners Sydney

  3 weeks ago - 27/05/2013

  REPORT
• 

  FCSydney Newbie 

  Dear Joel,
  
  Thank you for your feedback! Please accept our sincere apologies one more time.
  
  Please be advised that an e-mail was sent to you, summarising our conversation earlier today. As already mentioned we take full responsibility for the improper way your concerns were addressed. I can assure you that our dedicated team will concentrate of improving and get a step closer to providing the best customer service. Please consider the suggested compensation options and advise us of your choice.
  
  Kind Regards,
  Fantastic Cleaners Sydney

  3 weeks ago - 28/05/2013

  REPORT

Amelia Mauldon   2 reviews

I am happy to be your devoted customer. I was a little disappointed from the late arrival of the cleaners but apart from that the home cleaning went fine. They went through everywhere and almost nothing was missed. But anyway, for the money I paid, the service was excellent and I will be glad to book again in the future.

Lily Horsley   2 reviews

This cleaning team was wonderful. They were polite and friendly while enjoying their work. My carpets were dirty from some spilled drinks and tracked-in dirt but the guys managed to deal with the situation and our home is looking far better now.

Leon Bevan   3 reviews

In general, I liked the service. I live alone and need someone to take care of my home while I mind my own business. I have used these cleaners for the last two months and they have done everything exactly as I asked. The team has obviously been in the cleaning field for a while because they surely know how to react properly and deal with different domestic situations.

Ellie S.   5 reviews

Last weekend I was just not in the mood for cleaning... I was tired from work and needed a break. The company came quite handy and did a wonderful job. A team of two cleaners came to my home for the carpet cleaning service I ordered and worked really hard for the following results. All in all, I liked their cleaning and will call again.

Erin Tre.   3 reviews

Everything went smoothly and I had a pleasant experience. The cleaning lady obviously had the right skills for the cleaning job. She also came with many professional-looking products which were unfamiliar to me. Anyway, my home was put to order and I think I will be one happy regular customer.

complainer  Newbie   1 review

Booked them for the first time but nobody showed up. No call or notification. Rang up and their response was "Let me guess, nobody showed up?" Cancelled the appointment and will look elsewhere for reliable service which respects my time as I would theirs.

• 

  FCSydney Newbie 

  Dear Customer,
  
  Thank you for your comment.
  
  We are really sorry to hear that you had an unpleasant experience with us.
  In regards to that and in order to discuss the details around this issue, our customer care department will contact you in a due course!
  Thank you for your feedback!
  
  Regards,
  Fantastic Cleaners Sydney

  3 months ago - 11/03/2013

  REPORT
• 

  FCSydney Newbie 

  Dear Customer,
  
  Please contact us on 0281032006 in order to locate and discuss the issue.
  
  We are going to be more than happy to propose a resolution, which we believe that would answer you expectations.
  
  Kind Regards,
  
  Fantastic Cleaners Sydney

  3 months ago - 12/03/2013

  REPORT

Layla L.   4 reviews

I had a big stain on my carpet and I was desperate. I was sure that it would stay forever there but decided to give the company a try to get it out - I had nothing to lose. The technician arrived at my place and after some serious scrubbing and spraying., the stain came out. I am very happy and my carpet looks great and smells incredible now.

ronniemay  Newbie   1 review

Didn't show up for first booking; turned up late for the second booking (said they were stuck at the bridge and would be 15 more when they were knocking at my door); then they left after 1.5 hours of the 2 hour booking. Then I still got charged for the full 2 hours! After complaining to head office they promised my if I tried them again I would get my full 2 hours - I just had to advise the cleaning what additional chores I needed them to do. Then I come home to my husband telling me the cleaner only stayed for 1 hour!!!
what an unprofessional business. Never using them again.

• 

  FCSydney Newbie 

  Dear Valued Customer,
  
  Thank you for your comment!
  We are really sorry to hear that you had an unpleasant experience with us.
  In regards to that and in order to discuss the details around this issue, our customer care department will contact you in a due course!
  Thank you for your feedback!
  
  Regards,
  Fantastic Cleaners Sydney

  3 months ago - 27/02/2013

  REPORT

Theo Backler   4 reviews

I am completely satisfied with the cleaning session. I contacted the company through their telephone and I was put through to a very nice girl who helped me choose the appropriate service. I was also impressed by the speed of the cleaners - they did my carpets in an hour and a half and left me with the best results I could get.

AmyYip   4 reviews

The cleaning team was half an hour late but I was notified by their office which was the appropriate thing to do. After they came, the job was done very professionally - my carpets look brand new and smell fresh. The whole communication process was positive and polite.

Cole_K   8 reviews

My windows are like new thanks to this cleaning company. I called them, they arrived at my place on time and polished my windows to perfection. The overall feeling of the service was great minus some insignificant details which are not that big of a problem.

M.Henley   6 reviews

Since I started working at a new place I don't really have the time to clean my apartment any more, so I looked up this company and called them. They arrived exactly on time and started working right away. Two hours later everything was pristine clean and they have even managed to get rid of the nasty red wine stain on my curtains, which I tried to clean so many times before and failed.
Overall great cleaning services at reasonable prices and very efficient workers.

JayKay1   6 reviews

A friend mentioned this cleaning company I am glad I chose them for my place. My life just got better and easier with their help. The cleaners were professionals and it was obvious - they knew what they were doing with my carpets and floors.

StarBubble  Newbie   1 review

I booked and received confirmation from Fantastic Cleaners for an end of lease window and blind cleaning service. They rescheduled the time the evening before then on the day no one came, and no one called to explain the situation. I had to call 3 times to get an explanation, then decided to cancel as 1.5 hours later they still couldn't tell me when someone would be arriving. Polite receptionist but terrible service. I'll never recommend this company.

• 

  FCSydney Newbie 

  Dear Valued Customer,
  
  Thank you for the feedback!
  
  Please be advised that you have received an e-mail from the Customer Care Manager with an official apology and a compensation, offered for your lost energy and time helping us to resolve this misunderstanding!
  Regards,
  Fantastic Cleaners Sydney

  5 months ago - 11/01/2013

  REPORT

Smatigian  Newbie   1 review

The website says spring clean / help organise etc - I paid $160 for 2 people for 2 hrs and all they did was mop and vacuum the floor they could see (did not move the couch for example) and wiped the kitchen bench and cleaned some of the surfaces in the bathroom. When I called to say that it wasn't what I had expected the staff member argued that it was domestic cleaning and they don't do that despite a whole section on their website claiming to do so. Eventually they sent out the same staff who wiped the exact surfaces I pointed to and cleaned under the couch then they went out (I was I the yard with the kids) and left the front door wide open.

• 

  FCSydney Newbie 

  Dear Customer,
  Thank you for your honest feedback .
  We are really sorry to hear that you had an unpleasant experience with us.
  In regards to that and in order to discuss the details around this issue, our customer care department will contact you in a due course!
  
  Regards,
  Fantastic Cleaners Sydney

  6 months ago - 14/12/2012

  REPORT

jamesv66   2 reviews

Have used your service several times now and always a great job. Done right the first time and on time. Thanks and keep up the great work! FantasticCleanersSydney #1!

alipetre0   2 reviews

We will use them again. Very personable and helpful staff. Would recommend to anyone I know just beccause I am very very pleased with their job! My home looks fantastic and I'll recommend it!