I booked 'Fantastic Cleaners' for carpet cleaning - maintenance cleaning, but mostly explicitly for removal of some stubborn conspicuous stains on near-new and expensive carpet.
First of all I am confused that I was sent a team of cleaners by 'Homecleaning Sydney'. When asked, they told me that for the month of December, 'Fantastic' were sub-contracting for them. But whichever team you call or contact by chat, you always end up with the same people. So they must be the same company?! I would actually like to know whom I'm contracting!
Secondly, while communication is generally good, the pre- and post-cleaning procedure is nowhere near as rigorous as described on their (nearly identical) websites. As a matter of fact, it took five days and several reminders to get a receipt.
Thirdly, the day after the cleaning, the stains reappeared in their full glory - once the carpets had dried. I contacted Fantastic? Homecleaners?) and they told me they had done what they could, and I would have to pay again if they were to come again and give it another go. As I had specifically explained the problem upon booking, I would have considered this a warranty issue. And for $50 for the 2nd attempt in the one room, I'd rather try another company, which might have the expertise and skills (or will I end up with the same lot again?). They actually offered to find a specialist carpet cleaner for me. Hmm. I actually thought that's what they are?
Now, the cleaners - whoever they are, Fantastic, Homecleaners - were friendly and worked diligently and probably are good maintenance cleaners.
The general day-to-day dust and grime and cat hair was removed all right and the carpets are fluffed and tufted again. So that was ok.
But I cannot recommend them as specialist carpet cleaners, as they obviously are not.
So, not a really bad experience, but I feel I didn't get get what I ordered, because they can't provide it.