Fast Move

tayereba  Newbie   1 review

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  fastmove Newbie 

  Hi, After 15 years running a removalist company I can honestly tell you that not showing up to a job on time is something that might happen, and not for reasons such as â?? driver stoped for a quick breakfast â?? or â?? driver didnâ??t wake up on timeâ?� but for reasons such as â?? mechanical problems â?? â?? flat tyreâ?� or like in your case the job that we did the night before took longer than anticipated because many items were left out by the customer when we booked the job, therefor we had to unload the remaining items the following morning.We did called you several times to let you know that we might be late, and when we called you at 9:30am just to say that we are a few minutes from your location you notified us that you have already booked with another company.On the service confirmation that we e-mailed you it is clearly noted time of arrival is between 8am â?? 10am, so my apologies if we caused any inconvenience and.. continue next Comment

  4 months ago

  REPORT
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  fastmove Newbie 

  and if there is anything else that we can do for you please donâ??t hesitate to call us.
  
  Regards
  Shimon Benisho
  Owner and co-founder of Fast Move Removals
  

  4 months ago

  REPORT

 Newbie   1 review

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  geotig Newbie 

  I had exactly the same experience of their terrible customer service. We had 3 picture frames broken and a number of items lost in our move.

  7 months ago

  REPORT
• Newbie 

  you are so correct they have no customer service at all I have been the one always calling them to find out what was going on. I know have a verdict in my favour from VCAT for compensation but they are still refusing to pay. So time know to lodge it with the courts and get sherif to collect compensation for me.
  

  7 months ago

  REPORT
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  fastmove Newbie 

  Dear Client, It is always our intention to provide amazing service to our clients. We are very good at what we do, damages rarely happen, and we are truly sorry damages occurred during your move.
  in regards to your claim, like every move booked by our company you confirmed and agreed receiving our service confirmation that stating our Terms & Conditions and insurance coverage .
  you were offered to ether use our basic insurance that cover's you up to $500 per item with $250 excess for your total claim or to purchase an additional coverage for up to $10,000 with $250 excess.
  you have decided to use the basic one and based on that and based on the fact that your used washing machine was estimated $200 we offered you a check for $250.
  After refusing our Compensation you have decided to take it with VCAT at some point but unforchantly we found out about it only the night before by a phone call made by you .
  continue in the next comment.....

  6 months ago

  REPORT
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  fastmove Newbie 

  we never received a hearing date in regards to your claim from VCAT and there was no way for us to respond to it or to show unprepared the next day there for we requested a new hearing date.
  As a removalist company that is handling more then 300 moves a month we try our best to keep all of customers happy and handle every claim right away.
  If you change your mind and decide to accept our Compensation we will send you a check for the amount stated above ASAP.
  concluded your claim was handled properly. Frankly, we cannot see how we can be more honest or professional than this. Very truly yours, Shimon Benisho Co-Founder and President Fast Move Removals & Storage.
  

  6 months ago

  REPORT

ryan-stone  Newbie   1 review

diana34  Newbie   1 review