I think it's important for people looking to rent out an investment property to hear about my experience with this agency from a prospective tenant's perspective.
After contacting the agency to ask whether dogs were allowed on the property I got an automatic response from reception which told me to pick up the keys and didn't address my question. I tried again and got the same response.
I then rang and asked to inspect the property to be told by the property manager that I needed to pick up the keys before 4 pm. I work full time and it's impossible fo me to do this so I asked her to let me know when she would open the house for inspection. She told me that there was no way they would be doing this at any point in the future. When I pointed out that I worked long hours and was probably the kind of person that the landord would want in the property I was told that it still wasn't going to happen.
I then wrote an email to the agent letting them know about my disappointment and ironically got exactly the same automatic response that didn't address the issue. I have worked in the same place for 10 years and lived in the same place for the same amount of time. I have excellent references. So much for the human face of this agency!
I've told many friends and colleagues of mine (who have investment properties) and they all said that this service was disgraceful and it is something that people would want to know before trusting their rental property to a real estate agent. I haven't had the same experience with other local agencies because they have all done face-to-face inspections, often several times a week.
I have an investment property I would like to rent out and I talked to the staff at Rhodes at First National. She seemed really nice and really knowledgable. Did you talk to a principle or anyone in charge there? My friend recommended them so I am just curious. Thanks :)