Shocking organisation to deal with Wasted our time telling us they were coming to install and never showed up. Quality of products is terrible and had to ask them several times to replace broken wheels, fly screens and so forth. Don't use these people whatsoever.
I was recommended to deal with Sam projects manager at five star aluminium he was very courteous and professional very knowledgeable and gave us good advise on the final decision on our completion of our home I would like to thank him as he made our life very easy as we were first home builders and did not know which way to go for our designs of our windows I would recommend Sam at five star to all regards Adrian Hurley
We found the service to be of the highest quality particularly dealing with Eddie, we came with a particular design for our house, he took it and made it so much better, very creative, very thoughtful and actually intelligent something that is rare to find this industry.
Totally agree with reveiwer, i had the same terrible experience with them. Such lovely people to deal with prior to purchasing and then once you have locked yourself in with them it was a totally different story. They don't even know the meaning of the word "business" or " customer service" at all! It has taken me most of this year to finish off my job and that's with endless calls and hassles and they will always come out and finish half the job so to still keep you hanging. I'm so glad I have finished up with them and I would urge everyone out there do yourself a favour and STEER CLEAR!!!!!!!!!
I have been very impressed by the value and service that I have received. Five Star quoted me a better quality and cheaper windows and sliding doors than 5 other competitors that i visited. The staff were very helpful and patient with me. They were more than happy to spend the time to walk me through their showroom to guide me through the choices. The installation team were also respectful and prompt with their service.
After shopping around, I found that they provide TOP VALUE
The worst service ever!! They were quick to get your business and take your cash. They even promised to install the windows before xmas. Then you hear nothing from them. Each time we tried to call the sales person he would never answer his phone or return our calls. They came out 3 times to measure as he did not know what he was doing. They also made note to us that were are lucky to get their service as we are such a small fish compared to others they service. Not only did they not measure correctly, but they are so far out that we need specially made angles to cover the gaps - which we are still awaiting on. When we advised that they would not receive pmt until work fully completed he became irate and threatened to have the tradie remove the windows. Would I recommend this company? I would recommend you STAY AWAY.